PN
Prabashini N
1 reviews | Active since Oct 2024
07 Oct 2024, 20:29
Subject: Failure to Honour Warranty Obligations: Cell C
Dear Hello Peter, I am lodging this complaint with the aim of expressing my extreme dissatisfaction with Cell C’s refusal to honour their warranty obligations regarding my cell phone, which I bought on a two (2) years contract and has not yet expired. 1. Details of the Issue: Product: Samsung Galaxy Z Flip 5 Purchase Date: January 2024 Warranty Period: 2 years Issue Reported: My cellphone was working well since the date of purchase. However, only after seven (7) months into the contract, on 08/08/2024, I saw a tiny light at the right-hand side of the screen, which escalated to the middle of the Flip screen. On the next day on 09/08/2024, the bottom half of the phone part of the screen went into a screen flickering mode, and thereafter it became completely blank. 2. Attempts to Resolve: First Contact: On the 10th August 2024 I called CELL C and was advised to take it to my nearest store. On the same date, I then booked the device with a request for replacement or for the phone to be repaired. However, on the 19th of August 2024, I received a quotation stating that my " warranty has become voided due to impact damage LCD, sub-LCD and back cover which requires replacement and was told to pay R14575.00. As a matter of fact, I was not and still not aware of any damage the device incurred for which I am required to pay. The phone did not have any physical damage as stated by Cell C and I deny that the reason for the phone having this issue is because of physical damage. Furthermore, I was surprised that the back glass of the phone which was perfect when I sent the phone for repairs but suddenly, I was told it was also damaged and should be repaired.
3. Follow-Up: I have sent a detailed email explaining my reasons as to why I am not liable for the damages. I have subsequently received another quote for R4488.08 on 3rd September 2024 which I also rejected. For me, it did not make business sense that initially the service provider had sent me a quote for R14575.00 for repairs and thereafter another reduced quotation for R4488.00. On the 06th of September 2024, I have requested Cell C to send me an Assessment report but until to date, this request has not been honoured. 4. Response from Cell C: On the 13th of September, I received an email advising me that I must collect my device from the booking office at Cell C Centurion Mall. I immediately responded with a question about whether my cell phone had been repaired or not but to no response except only the usual automated response that they would revert to me in due course but failed to do so. However, Cell C call centre agents were adamant and encouraged me to contact Samsung and deal with them because according to them the latter is the manufacturer. But I differ with them as I am of the view that I have signed a contract with Cell C and thus I require answers and feedback from Cell C not from Samsung as I have no contract with Samsung, but with Cell C. 5. Conclusion So, in a nutshell, despite multiple attempts to resolve this matter through Cell C’s customer service, I have been met with unhelpful responses and a blatant refusal to repair or replace my faulty device. This is a clear violation of the Consumer Protection Act, which mandates that products must be repaired, replaced, or refunded if they fail to meet the standards of quality and durability promised at the time of purchase.
6.Impact: This failure to honour the warranty has caused significant inconvenience and frustration. I rely on my cell phone for both personal and professional communication, and the lack of a functioning device has disrupted my daily activities. 7. Resolution Sought: I demand that Cell C immediately fulfil their legal obligation by either repairing or replacing my cell phone. Failure to do so will leave me with no choice but to escalate this matter to the relevant consumer protection authorities and seek legal recourse. I trust that Hello Peter will assist in bringing this issue to the attention of Cell C and help facilitate a prompt resolution. Regards Prabashini ***
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Replies (16)
Cell C's replyOfficial
07 Oct 2024, 20:40Dear Prabashini Naidoo,
Thank you for sharing your detailed experience and for giving us the opportunity to address this matter.
We are truly sorry to hear about the ongoing issues you’ve faced with your device and the frustration caused by the lack of resolution.
We want to assure you that your feedback is being escalated to the relevant teams, and we will prioritize a thorough review of your case. You have every right to receive a fair and transparent assessment report and an explanation of why you were given conflicting quotations. We will ensure that this report is provided to you and that your concerns are addressed promptly.
We will arrange for a dedicated representative to reach out to you with a solution that aligns with your warranty rights. We want to restore your confidence in our service and make sure that you receive a satisfactory resolution.
Thank you for sharing your detailed experience and for giving us the opportunity to address this matter.
We are truly sorry to hear about the ongoing issues you’ve faced with your device and the frustration caused by the lack of resolution.
We want to assure you that your feedback is being escalated to the relevant teams, and we will prioritize a thorough review of your case. You have every right to receive a fair and transparent assessment report and an explanation of why you were given conflicting quotations. We will ensure that this report is provided to you and that your concerns are addressed promptly.
We will arrange for a dedicated representative to reach out to you with a solution that aligns with your warranty rights. We want to restore your confidence in our service and make sure that you receive a satisfactory resolution.
Once again, we do apologize for the inconvenience caused and appreciate your patience as we work to resolve this matter.
Regards
Cell C | DA
Regards
Cell C | DA
Cell C's reply07 Oct 2024, 20:40
Official
Dear Prabashini Naidoo,
Thank you for sharing your detailed experience and for giving us the opportunity to address this matter.
We are truly sorry to hear about the ongoing issues you’ve faced with your device and the frustration caused by the lack of resolution.
We want to assure you that your feedback is being escalated to the relevant teams, and we will prioritize a thorough review of your case. You have every right to receive a fair and transparent assessment report and an explanation of why you were given conflicting quotations. We will ensure that this report is provided to you and that your concerns are addressed promptly.
We will arrange for a dedicated representative to reach out to you with a solution that aligns with your warranty rights. We want to restore your confidence in our service and make sure that you receive a satisfactory resolution.
Thank you for sharing your detailed experience and for giving us the opportunity to address this matter.
We are truly sorry to hear about the ongoing issues you’ve faced with your device and the frustration caused by the lack of resolution.
We want to assure you that your feedback is being escalated to the relevant teams, and we will prioritize a thorough review of your case. You have every right to receive a fair and transparent assessment report and an explanation of why you were given conflicting quotations. We will ensure that this report is provided to you and that your concerns are addressed promptly.
We will arrange for a dedicated representative to reach out to you with a solution that aligns with your warranty rights. We want to restore your confidence in our service and make sure that you receive a satisfactory resolution.
Once again, we do apologize for the inconvenience caused and appreciate your patience as we work to resolve this matter.
Regards
Cell C | DA
Regards
Cell C | DA
PN
Prabashini N's updateReviewer Update
10 Oct 2024, 21:18Dear Cell C
1.Firstly, I think I must notify the public of your poor and unprofessional manner in which you have handled my case through this social media platform, this is a clear indication that Cell C do not value your customers.
2.Secondly note I want to inform you about the sequence of events prior, to me reaching out to Hello Peter on my review. It seems I must give you more information to value me now as a customer of Cell C.I have been trying to contact Cell C for 2 months prior to writing my review on Hello Peter and this was done through many correspondences via emails and telephone contact. I have since compiled a 60-page document to prove to Cell C that, Cell C has disregarded all my emails and correspondence, this however left me with no other option but to resort to writing to Hello Peter. I emailed all the relevant people in customer service, repairs and all the email address provided by Cell Google and in my contract and not a single response nor a phone call.
3.On the 07 October 2024 at 20.29 I lodged my review at Hello Peter.
4.On the 07 October 2024 at 20.40 I received a response from Cell C via Hello Peter, advising me that my complaint will be attended and I be will be prioritized a thorough review of my case (This is as per the response from Cell C on Hello Peter).
5.On the 08th October 2024 at around 07.35am I received a call from a social media assistant, advising me that my warranty is void, and I have no other option but to pay for the phone to be repaired. I have explained in detail to the social media assistant that I have a valid warranty for 24 months, and I deny all the allegations that she is advising me against the Samsung Z Flip 5 Phone, as this phone has a manufacturing fault as per the small light that appeared and this light escalated to the phone flickering.
6.I further advised her to prove to me the reason, for the warranty being void and she was unable to reason with me. The reason as to why she was unable to prove to me, is because she has not investigated the case, before calling me on the 08th October 2024 at 07.35am. She did advise me that she did not read any of my communication prior to calling me, however she is mandated to explain the terms and conditions of a warranty.
7.I further told her to please read my 60-page correspondence which, I have sent and to investigate my case further. The social media assistant had no knowledge of this documents and further requested that I forward the documents to her. Therefore, this shows again the unprofessional services rendered again from Cell C.
8.I then on the 08th October 2024 at 10.39 sent the document to the social media assistant. I was advised that she will look into the proof of information, that I have sent and she will revert back to me. I also notified her that she should communicate with me on emails, like I have been doing for 2 months and to date, however this has failed as today she called me at 12.00 am and advising me that she has consulted with the repairs department and cannot provide me with no resolution or settlement, and again cannot prove the reason as to why the phone cannot be repaired.
9.She further advised me that Cell C was trying to call me but I was not responding. I requested her to advise me the time that the person was trying to call me, but again she was unable to advise me.
10.I further went on to tell her that if you call a customer, and they do not answer your call, the professional way to address the communication was to follow up with an email or message, notifying the customer that you are trying to contact them, again this was not done, the usual practice of Cell C.
11.Thereafter at 12.00 today, the social media called me and again was explaining the reasons for non-resolution. I then advised her that I tried to communicate with you on numerous emails and you have disregarded my communication and now you have no resolution, so kindly send your response to the Reply section on Hello Peter with the concerns that I have raised, this was not done BUT to my surprise, I received a reply privately today - 10 October 2024 at 16:28 on Hello Peter ,that Cell C was unable to reach me today, yet I have spoken to the social media agent for almost 30 mins during the course of the day, prior to the reply of 16.28 and further explaining the same information and requesting proof of the allegations that are made against me and the Samsung Z Flip 5.
I further requested that the social media responds to my concerns publicly and not telephonically.
Lastly Cell C disregarded all my communication for 2 months to resolve all these issues and now because I am on a social media platform, it is now they want to shift the blame on me on not taking their calls. Please can Cell C respond with their resolution on this platform.
This failure to honour the warranty has caused significant inconvenience and frustration. I rely on my cell phone for both personal and professional communication, and the lack of a functioning device has disrupted my daily activities.
PN
Prabashini N's update10 Oct 2024, 21:18
Reviewer Update
Dear Cell C
1.Firstly, I think I must notify the public of your poor and unprofessional manner in which you have handled my case through this social media platform, this is a clear indication that Cell C do not value your customers.
2.Secondly note I want to inform you about the sequence of events prior, to me reaching out to Hello Peter on my review. It seems I must give you more information to value me now as a customer of Cell C.I have been trying to contact Cell C for 2 months prior to writing my review on Hello Peter and this was done through many correspondences via emails and telephone contact. I have since compiled a 60-page document to prove to Cell C that, Cell C has disregarded all my emails and correspondence, this however left me with no other option but to resort to writing to Hello Peter. I emailed all the relevant people in customer service, repairs and all the email address provided by Cell Google and in my contract and not a single response nor a phone call.
3.On the 07 October 2024 at 20.29 I lodged my review at Hello Peter.
4.On the 07 October 2024 at 20.40 I received a response from Cell C via Hello Peter, advising me that my complaint will be attended and I be will be prioritized a thorough review of my case (This is as per the response from Cell C on Hello Peter).
5.On the 08th October 2024 at around 07.35am I received a call from a social media assistant, advising me that my warranty is void, and I have no other option but to pay for the phone to be repaired. I have explained in detail to the social media assistant that I have a valid warranty for 24 months, and I deny all the allegations that she is advising me against the Samsung Z Flip 5 Phone, as this phone has a manufacturing fault as per the small light that appeared and this light escalated to the phone flickering.
6.I further advised her to prove to me the reason, for the warranty being void and she was unable to reason with me. The reason as to why she was unable to prove to me, is because she has not investigated the case, before calling me on the 08th October 2024 at 07.35am. She did advise me that she did not read any of my communication prior to calling me, however she is mandated to explain the terms and conditions of a warranty.
7.I further told her to please read my 60-page correspondence which, I have sent and to investigate my case further. The social media assistant had no knowledge of this documents and further requested that I forward the documents to her. Therefore, this shows again the unprofessional services rendered again from Cell C.
8.I then on the 08th October 2024 at 10.39 sent the document to the social media assistant. I was advised that she will look into the proof of information, that I have sent and she will revert back to me. I also notified her that she should communicate with me on emails, like I have been doing for 2 months and to date, however this has failed as today she called me at 12.00 am and advising me that she has consulted with the repairs department and cannot provide me with no resolution or settlement, and again cannot prove the reason as to why the phone cannot be repaired.
9.She further advised me that Cell C was trying to call me but I was not responding. I requested her to advise me the time that the person was trying to call me, but again she was unable to advise me.
10.I further went on to tell her that if you call a customer, and they do not answer your call, the professional way to address the communication was to follow up with an email or message, notifying the customer that you are trying to contact them, again this was not done, the usual practice of Cell C.
11.Thereafter at 12.00 today, the social media called me and again was explaining the reasons for non-resolution. I then advised her that I tried to communicate with you on numerous emails and you have disregarded my communication and now you have no resolution, so kindly send your response to the Reply section on Hello Peter with the concerns that I have raised, this was not done BUT to my surprise, I received a reply privately today - 10 October 2024 at 16:28 on Hello Peter ,that Cell C was unable to reach me today, yet I have spoken to the social media agent for almost 30 mins during the course of the day, prior to the reply of 16.28 and further explaining the same information and requesting proof of the allegations that are made against me and the Samsung Z Flip 5.
I further requested that the social media responds to my concerns publicly and not telephonically.
Lastly Cell C disregarded all my communication for 2 months to resolve all these issues and now because I am on a social media platform, it is now they want to shift the blame on me on not taking their calls. Please can Cell C respond with their resolution on this platform.
This failure to honour the warranty has caused significant inconvenience and frustration. I rely on my cell phone for both personal and professional communication, and the lack of a functioning device has disrupted my daily activities.
PN
Prabashini N's updateReviewer Update
22 Oct 2024, 11:39Re: Please see attached response to your FIRST informal email dated 11 October 2024
Cell C-Service Provider response
Customer-P Naidoo response
_________________________
1.CELLC-Thank you for reaching out to Cell C regarding your repairs query.
2.CELLC-Please note that we have received your query and we apologise for any inconvenience which you have endured during the process of repairing your device.
3.CELL C -We have looked into the report that was received from the repairs department that provided evaluations on how the device was assessed and it confirmed that the device was exposed to physical damage / Impact that cause the device warranty to be voided which is reason why you had received a repairs quotation.
P Naidoo -As per my previous, numerous communication on email to CELL C, the phone did not have any physical damage as stated by Cell C, and I deny that the reason for the phone having this issue is because of a physical damage.
I have no knowledge of any physical damage and further to this, if Cell C is saying that, this is a physical damage on my side, this would mean that the front screen would have cracked and the LCD, would be blank. The phone had no cracks at the back and front. The only issue is there was a light that started on the right, which subsequently moved to the left and this caused the phone to start to flicker.
Please can you prove as per your response that my device was exposed to physical damage/Impact damage. I have no knowledge of this allegation contained herein and I put Cell C to prove this to me.
_______________________________________________________________________
Cell C-The rejection of the quotation then led to the device being retuned back to the location where it was collected.
P Naidoo-Please can you send me the details on the location (name of place) and the collection (name of place), provide me with this information as per you statement above
_________________________________________________________________________
4.CELLC C- The device was booked and collected for the second time and it was sent to Samsung as you had requested for the device to be taken back to the manufacturer with the dispute that the device had malfunctions, which resulted in another quote being generated.
P Naidoo-Please can you prove to me in a document of transit, that this device was booked (the place and by who) and collected (the place and by who), dates and documented proof.
P Naidoo-Please provide me documented evidence as to why another quote was generated and then subsequently the quote had changed from R14575.00 to R4488.08. Provide me with proof of this change.
5.CELL C- The quote was rejected again on the 20th of August 2024 and you had sent another email to the customer service on the same day requesting for copy of contract in which feedback was provided on the 23th of August 2024.
P NAIDOO-Please can you send me the proof of the feedback, that was sent to me on the 23 August 2024 as per your statement.
6.CELL C-Emails were received at the written correspondence department regarding your plea to have the device repaired as it was within warranty, feedback was provided on these dates 06th, 10th, 12th, 13th, 15th, 18th of September 2024 that you will have to contact the repairs department for further assistance with your device being repaired but when we checked for call recordings, we could not find any.
P Naidoo-Please can you send me proof of this feedback as I have NOT received not a single feedback from not a single employee of CELL C, all I received was an automated response to email the repairs department, and I have in NUMEROUS times sent my responses to wherever I was directed to on the automated system. So Please can you prove, as per your response that I have received all this communication. I have no knowledge of this allegation contained herein and I put Cell C to prove this to me, just as I have sent all my proof requesting my device to be repaired as it is under the two-year warranty and a device that is only 7 months old.
7.CELL C-The emails that you had responded from the repairs department had a nonreply option which meant that when an email is sent to that email address it may not be received by the department which was one of the contributing factors towards the query not being resolved on time.
P Naidoo-So whose problem is this now, when you are clearly telling me now as per your above statement (“feedback was provided on these dates 06th, 10th, 12th, 13th, 15th, 18th of September 2024 that you will have to contact the repairs department for further assistance with your device being repaired but when we checked for call recordings, we could not find any and That I should have directed my emails to the repairs department, you are now contradicting your statements”).
8.CELL C-Kindly note that when a quote is rejected the repairs department is unable to proceed with repairing the device.
P Naidoo- The quote was rejected based on the allegations that was made against me and the device, then I wrote many emails to CELL C explaining that I will not admit guilt to the physical damage and impact damage as this is not the case.
My phone was in a very good condition when I booked it and all that was required, was for the phone to be repaired and sent back to me, as it was within the 2 years’ warranty and only 7 months old.
Please Note clearly, YOU are not investigating my case properly therefore all you want to do is call me on my cell phone, and now write such an informal email with no proof, yet I have written such detailed information to you on all platforms with evidence and you disregard me, with no evidence to prove the nonsensical information that you are providing with no proof to me.
If I do not receive a satisfactory response to the repairs of my device, within 5 days of this email, as this matter, is going on from the 10th August 2024. I will have no other option, but to escalate this matter to the relevant Consumer Protection Authorities, I will copy all these communications to Hello Peter and the Independent Communications Authority of South Africa, for further assistance.
Thank you in anticipation for your prompt attention to this matter.
Prabashini Naidoo
PN
Prabashini N's update22 Oct 2024, 11:39
Reviewer Update
Re: Please see attached response to your FIRST informal email dated 11 October 2024
Cell C-Service Provider response
Customer-P Naidoo response
_________________________
1.CELLC-Thank you for reaching out to Cell C regarding your repairs query.
2.CELLC-Please note that we have received your query and we apologise for any inconvenience which you have endured during the process of repairing your device.
3.CELL C -We have looked into the report that was received from the repairs department that provided evaluations on how the device was assessed and it confirmed that the device was exposed to physical damage / Impact that cause the device warranty to be voided which is reason why you had received a repairs quotation.
P Naidoo -As per my previous, numerous communication on email to CELL C, the phone did not have any physical damage as stated by Cell C, and I deny that the reason for the phone having this issue is because of a physical damage.
I have no knowledge of any physical damage and further to this, if Cell C is saying that, this is a physical damage on my side, this would mean that the front screen would have cracked and the LCD, would be blank. The phone had no cracks at the back and front. The only issue is there was a light that started on the right, which subsequently moved to the left and this caused the phone to start to flicker.
Please can you prove as per your response that my device was exposed to physical damage/Impact damage. I have no knowledge of this allegation contained herein and I put Cell C to prove this to me.
_______________________________________________________________________
Cell C-The rejection of the quotation then led to the device being retuned back to the location where it was collected.
P Naidoo-Please can you send me the details on the location (name of place) and the collection (name of place), provide me with this information as per you statement above
_________________________________________________________________________
4.CELLC C- The device was booked and collected for the second time and it was sent to Samsung as you had requested for the device to be taken back to the manufacturer with the dispute that the device had malfunctions, which resulted in another quote being generated.
P Naidoo-Please can you prove to me in a document of transit, that this device was booked (the place and by who) and collected (the place and by who), dates and documented proof.
P Naidoo-Please provide me documented evidence as to why another quote was generated and then subsequently the quote had changed from R14575.00 to R4488.08. Provide me with proof of this change.
5.CELL C- The quote was rejected again on the 20th of August 2024 and you had sent another email to the customer service on the same day requesting for copy of contract in which feedback was provided on the 23th of August 2024.
P NAIDOO-Please can you send me the proof of the feedback, that was sent to me on the 23 August 2024 as per your statement.
6.CELL C-Emails were received at the written correspondence department regarding your plea to have the device repaired as it was within warranty, feedback was provided on these dates 06th, 10th, 12th, 13th, 15th, 18th of September 2024 that you will have to contact the repairs department for further assistance with your device being repaired but when we checked for call recordings, we could not find any.
P Naidoo-Please can you send me proof of this feedback as I have NOT received not a single feedback from not a single employee of CELL C, all I received was an automated response to email the repairs department, and I have in NUMEROUS times sent my responses to wherever I was directed to on the automated system. So Please can you prove, as per your response that I have received all this communication. I have no knowledge of this allegation contained herein and I put Cell C to prove this to me, just as I have sent all my proof requesting my device to be repaired as it is under the two-year warranty and a device that is only 7 months old.
7.CELL C-The emails that you had responded from the repairs department had a nonreply option which meant that when an email is sent to that email address it may not be received by the department which was one of the contributing factors towards the query not being resolved on time.
P Naidoo-So whose problem is this now, when you are clearly telling me now as per your above statement (“feedback was provided on these dates 06th, 10th, 12th, 13th, 15th, 18th of September 2024 that you will have to contact the repairs department for further assistance with your device being repaired but when we checked for call recordings, we could not find any and That I should have directed my emails to the repairs department, you are now contradicting your statements”).
8.CELL C-Kindly note that when a quote is rejected the repairs department is unable to proceed with repairing the device.
P Naidoo- The quote was rejected based on the allegations that was made against me and the device, then I wrote many emails to CELL C explaining that I will not admit guilt to the physical damage and impact damage as this is not the case.
My phone was in a very good condition when I booked it and all that was required, was for the phone to be repaired and sent back to me, as it was within the 2 years’ warranty and only 7 months old.
Please Note clearly, YOU are not investigating my case properly therefore all you want to do is call me on my cell phone, and now write such an informal email with no proof, yet I have written such detailed information to you on all platforms with evidence and you disregard me, with no evidence to prove the nonsensical information that you are providing with no proof to me.
If I do not receive a satisfactory response to the repairs of my device, within 5 days of this email, as this matter, is going on from the 10th August 2024. I will have no other option, but to escalate this matter to the relevant Consumer Protection Authorities, I will copy all these communications to Hello Peter and the Independent Communications Authority of South Africa, for further assistance.
Thank you in anticipation for your prompt attention to this matter.
Prabashini Naidoo
PN
Prabashini N's updateReviewer Update
22 Oct 2024, 11:45Dear Hello Peter
This is the unprofessional response I have received from Cell C( see below) after I sent an email requesting a response this morning to my letter dated 14 October 2024 , I have requested the proof ,and to date no proof .
Response from Cell C:
This is the unprofessional response I have received from Cell C( see below) after I sent an email requesting a response this morning to my letter dated 14 October 2024 , I have requested the proof ,and to date no proof .
Response from Cell C:
Dear Mrs. Prabashini Naidoo
Thank you for reaching out to Cell C regarding your repairs query.
Please note that we have received your query and we apologise for any inconvenience which you have endured during the process of repairing your device.
We have looked into the report that was received from the repairs department that provided evaluations on how the device was assessed and it confirmed that the device was exposed to physical damage / Impact that cause the device warranty to be voided which is reason why you had received a repairs quotation.
The rejection of the quotation then led to the device being retuned back to the location where it was collected. The device was booked and collected for the second time and it was sent to Samsung as you had requested for the device to be taken back to the manufacturer with the dispute that the device had malfunctions, which resulted in another quote being generated. The quote was rejected again on the 20th of August 2024 and you had sent another email to the customer service on the same day requesting for copy of contract in which feedback was provided on the 23th of August 2024.
Emails were received at the written correspondence department regarding your plea to have the device repaired as it was within warranty , feedback was provided on these dates 06th, 10th, 12th, 13th, 15th, 18th of September 2024 that you will have to contact the repairs department for further assistance with your device being repaired but when we checked for call recordings, we could not find any.
The emails that you had responded from the repairs department had a nonreply option which meant that when an email is sent to that email address it may not be received by the department which was one of the contributing factors towards the query not being resolved on time.
Kindly note that when a quote is rejected the repairs department is unable to procced with repairing the device.
Regards
Social Media Department.
PN
Prabashini N's update22 Oct 2024, 11:45
Reviewer Update
Dear Hello Peter
This is the unprofessional response I have received from Cell C( see below) after I sent an email requesting a response this morning to my letter dated 14 October 2024 , I have requested the proof ,and to date no proof .
Response from Cell C:
This is the unprofessional response I have received from Cell C( see below) after I sent an email requesting a response this morning to my letter dated 14 October 2024 , I have requested the proof ,and to date no proof .
Response from Cell C:
Dear Mrs. Prabashini Naidoo
Thank you for reaching out to Cell C regarding your repairs query.
Please note that we have received your query and we apologise for any inconvenience which you have endured during the process of repairing your device.
We have looked into the report that was received from the repairs department that provided evaluations on how the device was assessed and it confirmed that the device was exposed to physical damage / Impact that cause the device warranty to be voided which is reason why you had received a repairs quotation.
The rejection of the quotation then led to the device being retuned back to the location where it was collected. The device was booked and collected for the second time and it was sent to Samsung as you had requested for the device to be taken back to the manufacturer with the dispute that the device had malfunctions, which resulted in another quote being generated. The quote was rejected again on the 20th of August 2024 and you had sent another email to the customer service on the same day requesting for copy of contract in which feedback was provided on the 23th of August 2024.
Emails were received at the written correspondence department regarding your plea to have the device repaired as it was within warranty , feedback was provided on these dates 06th, 10th, 12th, 13th, 15th, 18th of September 2024 that you will have to contact the repairs department for further assistance with your device being repaired but when we checked for call recordings, we could not find any.
The emails that you had responded from the repairs department had a nonreply option which meant that when an email is sent to that email address it may not be received by the department which was one of the contributing factors towards the query not being resolved on time.
Kindly note that when a quote is rejected the repairs department is unable to procced with repairing the device.
Regards
Social Media Department.
PN
Prabashini N's updateReviewer Update
22 Oct 2024, 11:51Dear Hello Peter my response to Cell C today
Your email is very unprofessional.
As per my attached document can you kindly send me all the proof that I have requested as per the attached document.
Again how do you write an email so unprofessionally and write R14 000 and a few rands, be specific, you are dealing with a customer here.
Secondly kindly send me your Customer relations Managers, Legal Department, Your immediate Supervisor and the office of the COE contact details.
I further wish to escalate this matter
Regards
PN
Prabashini N's update22 Oct 2024, 11:51
Reviewer Update
Dear Hello Peter my response to Cell C today
Your email is very unprofessional.
As per my attached document can you kindly send me all the proof that I have requested as per the attached document.
Again how do you write an email so unprofessionally and write R14 000 and a few rands, be specific, you are dealing with a customer here.
Secondly kindly send me your Customer relations Managers, Legal Department, Your immediate Supervisor and the office of the COE contact details.
I further wish to escalate this matter
Regards
PN
Prabashini N's updateReviewer Update
24 Oct 2024, 11:33Dear Cell C
Kindly respond to my email and response on Hello Peter dated the 14 October 2024
I have not received any proof as per my responses and email on this platform.
I have submitted an email to Nelisiwe the Social Department on ***
Regards
Kindly respond to my email and response on Hello Peter dated the 14 October 2024
I have not received any proof as per my responses and email on this platform.
I have submitted an email to Nelisiwe the Social Department on ***
Regards
PN
Prabashini N's update24 Oct 2024, 11:33
Reviewer Update
Dear Cell C
Kindly respond to my email and response on Hello Peter dated the 14 October 2024
I have not received any proof as per my responses and email on this platform.
I have submitted an email to Nelisiwe the Social Department on ***
Regards
Kindly respond to my email and response on Hello Peter dated the 14 October 2024
I have not received any proof as per my responses and email on this platform.
I have submitted an email to Nelisiwe the Social Department on ***
Regards
PN
Response:
Dear Mrs. Prabashini Naidoo
Prabashini N's updateReviewer Update
25 Oct 2024, 11:01 Dear Cell C
This is your response to my email dated 14th October 2024.See below
Again you have not sent me proof of all the information that you have alleged against me and the phone as stated on you email dated 12 October 2024.
All you do is send me an email explaining the warrant policy with no conclusive proof.
Please read my email dated 14 October 2024 and send me the proof of your allegations as stated on that email.
This is your response to my email dated 14th October 2024.See below
Again you have not sent me proof of all the information that you have alleged against me and the phone as stated on you email dated 12 October 2024.
All you do is send me an email explaining the warrant policy with no conclusive proof.
Please read my email dated 14 October 2024 and send me the proof of your allegations as stated on that email.
Response:
Dear Mrs. Prabashini Naidoo
Thank you for reaching out to Cell C regarding your repairs query.
Please note that as per our telephonic conversation and the interactions we have had on emails, the respond is as follows.
The 60-page PDF document which you had emailed to be me as proof that you had tried to contact Cell C regarding your repairs query includes responses from the departments in question kindly go through it in order to see the responses.
As per feedback you were advised to contact the repairs center and the number was provided in order for you to further enquire about your device and why were you quoted for the repairs however there were no contacts made to the repairs department in order to speak to our repairs expects.
I have provided reasons as to why the repairs department quoted for the device and why we are not repairing it under the terms and conditions of warranty. I also advised that the two quoted amounts are different because they are from two different Companys : one from Cell C (R4488.08) and the other from Samsung(R14575.880)
Please note as I had previously advised that in order for the device to be repaired the quoted amount should be paid using the provided banking details attached. on the quotation document . Once the payment has been received by Cell C the device will be collected at the Centurion Mall where it was booked for repairs.
PN
Prabashini N's update25 Oct 2024, 11:01
Reviewer Update
Dear Cell C
This is your response to my email dated 14th October 2024.See below
Again you have not sent me proof of all the information that you have alleged against me and the phone as stated on you email dated 12 October 2024.
All you do is send me an email explaining the warrant policy with no conclusive proof.
Please read my email dated 14 October 2024 and send me the proof of your allegations as stated on that email.
This is your response to my email dated 14th October 2024.See below
Again you have not sent me proof of all the information that you have alleged against me and the phone as stated on you email dated 12 October 2024.
All you do is send me an email explaining the warrant policy with no conclusive proof.
Please read my email dated 14 October 2024 and send me the proof of your allegations as stated on that email.
Response:
Dear Mrs. Prabashini Naidoo
Thank you for reaching out to Cell C regarding your repairs query.
Please note that as per our telephonic conversation and the interactions we have had on emails, the respond is as follows.
The 60-page PDF document which you had emailed to be me as proof that you had tried to contact Cell C regarding your repairs query includes responses from the departments in question kindly go through it in order to see the responses.
As per feedback you were advised to contact the repairs center and the number was provided in order for you to further enquire about your device and why were you quoted for the repairs however there were no contacts made to the repairs department in order to speak to our repairs expects.
I have provided reasons as to why the repairs department quoted for the device and why we are not repairing it under the terms and conditions of warranty. I also advised that the two quoted amounts are different because they are from two different Companys : one from Cell C (R4488.08) and the other from Samsung(R14575.880)
Please note as I had previously advised that in order for the device to be repaired the quoted amount should be paid using the provided banking details attached. on the quotation document . Once the payment has been received by Cell C the device will be collected at the Centurion Mall where it was booked for repairs.
PN
Prabashini N's updateReviewer Update
25 Oct 2024, 11:03Dear Cell
Respond to this email as per my response written in bold dated the 14 October 2024.
Respond to this email as per my response written in bold dated the 14 October 2024.
: Please see attached response to your FIRST informal email dated 11 October 2024
Cell C-Service Provider response
Customer-P Naidoo response
_________________________
1.CELLC-Thank you for reaching out to Cell C regarding your repairs query.
2.CELLC-Please note that we have received your query and we apologise for any inconvenience which you have endured during the process of repairing your device.
3.CELL C -We have looked into the report that was received from the repairs department that provided evaluations on how the device was assessed and it confirmed that the device was exposed to physical damage / Impact that cause the device warranty to be voided which is reason why you had received a repairs quotation.
P Naidoo -As per my previous, numerous communication on email to CELL C, the phone did not have any physical damage as stated by Cell C, and I deny that the reason for the phone having this issue is because of a physical damage.
I have no knowledge of any physical damage and further to this, if Cell C is saying that, this is a physical damage on my side, this would mean that the front screen would have cracked and the LCD, would be blank. The phone had no cracks at the back and front. The only issue is there was a light that started on the right, which subsequently moved to the left and this caused the phone to start to flicker.
Please can you prove as per your response that my device was exposed to physical damage/Impact damage. I have no knowledge of this allegation contained herein and I put Cell C to prove this to me.
_______________________________________________________________________
Cell C-The rejection of the quotation then led to the device being retuned back to the location where it was collected.
P Naidoo-Please can you send me the details on the location (name of place) and the collection (name of place), provide me with this information as per you statement above
_________________________________________________________________________
4.CELLC C- The device was booked and collected for the second time and it was sent to Samsung as you had requested for the device to be taken back to the manufacturer with the dispute that the device had malfunctions, which resulted in another quote being generated.
P Naidoo-Please can you prove to me in a document of transit, that this device was booked (the place and by who) and collected (the place and by who), dates and documented proof.
P Naidoo-Please provide me documented evidence as to why another quote was generated and then subsequently the quote had changed from R14575.00 to R4488.08. Provide me with proof of this change.
5.CELL C- The quote was rejected again on the 20th of August 2024 and you had sent another email to the customer service on the same day requesting for copy of contract in which feedback was provided on the 23th of August 2024.
P NAIDOO-Please can you send me the proof of the feedback, that was sent to me on the 23 August 2024 as per your statement.
6.CELL C-Emails were received at the written correspondence department regarding your plea to have the device repaired as it was within warranty, feedback was provided on these dates 06th, 10th, 12th, 13th, 15th, 18th of September 2024 that you will have to contact the repairs department for further assistance with your device being repaired but when we checked for call recordings, we could not find any.
P Naidoo-Please can you send me proof of this feedback as I have NOT received not a single feedback from not a single employee of CELL C, all I received was an automated response to email the repairs department, and I have in NUMEROUS times sent my responses to wherever I was directed to on the automated system. So Please can you prove, as per your response that I have received all this communication. I have no knowledge of this allegation contained herein and I put Cell C to prove this to me, just as I have sent all my proof requesting my device to be repaired as it is under the two-year warranty and a device that is only 7 months old.
7.CELL C-The emails that you had responded from the repairs department had a nonreply option which meant that when an email is sent to that email address it may not be received by the department which was one of the contributing factors towards the query not being resolved on time.
P Naidoo-So whose problem is this now, when you are clearly telling me now as per your above statement (“feedback was provided on these dates 06th, 10th, 12th, 13th, 15th, 18th of September 2024 that you will have to contact the repairs department for further assistance with your device being repaired but when we checked for call recordings, we could not find any and That I should have directed my emails to the repairs department, you are now contradicting your statements”).
8.CELL C-Kindly note that when a quote is rejected the repairs department is unable to proceed with repairing the device.
P Naidoo- The quote was rejected based on the allegations that was made against me and the device, then I wrote many emails to CELL C explaining that I will not admit guilt to the physical damage and impact damage as this is not the case.
My phone was in a very good condition when I booked it and all that was required, was for the phone to be repaired and sent back to me, as it was within the 2 years’ warranty and only 7 months old.
Please Note clearly, YOU are not investigating my case properly therefore all you want to do is call me on my cell phone, and now write such an informal email with no proof, yet I have written such detailed information to you on all platforms with evidence and you disregard me, with no evidence to prove the nonsensical information that you are providing with no proof to me.
If I do not receive a satisfactory response to the repairs of my device, within 5 days of this email, as this matter, is going on from the 10th August 2024. I will have no other option, but to escalate this matter to the relevant Consumer Protection Authorities, I will copy all these communications to Hello Peter and the Independent Communications Authority of South Africa, for further assistance.
Thank you in anticipation for your prompt attention to this matter.
PN
Prabashini N's update25 Oct 2024, 11:03
Reviewer Update
Dear Cell
Respond to this email as per my response written in bold dated the 14 October 2024.
Respond to this email as per my response written in bold dated the 14 October 2024.
: Please see attached response to your FIRST informal email dated 11 October 2024
Cell C-Service Provider response
Customer-P Naidoo response
_________________________
1.CELLC-Thank you for reaching out to Cell C regarding your repairs query.
2.CELLC-Please note that we have received your query and we apologise for any inconvenience which you have endured during the process of repairing your device.
3.CELL C -We have looked into the report that was received from the repairs department that provided evaluations on how the device was assessed and it confirmed that the device was exposed to physical damage / Impact that cause the device warranty to be voided which is reason why you had received a repairs quotation.
P Naidoo -As per my previous, numerous communication on email to CELL C, the phone did not have any physical damage as stated by Cell C, and I deny that the reason for the phone having this issue is because of a physical damage.
I have no knowledge of any physical damage and further to this, if Cell C is saying that, this is a physical damage on my side, this would mean that the front screen would have cracked and the LCD, would be blank. The phone had no cracks at the back and front. The only issue is there was a light that started on the right, which subsequently moved to the left and this caused the phone to start to flicker.
Please can you prove as per your response that my device was exposed to physical damage/Impact damage. I have no knowledge of this allegation contained herein and I put Cell C to prove this to me.
_______________________________________________________________________
Cell C-The rejection of the quotation then led to the device being retuned back to the location where it was collected.
P Naidoo-Please can you send me the details on the location (name of place) and the collection (name of place), provide me with this information as per you statement above
_________________________________________________________________________
4.CELLC C- The device was booked and collected for the second time and it was sent to Samsung as you had requested for the device to be taken back to the manufacturer with the dispute that the device had malfunctions, which resulted in another quote being generated.
P Naidoo-Please can you prove to me in a document of transit, that this device was booked (the place and by who) and collected (the place and by who), dates and documented proof.
P Naidoo-Please provide me documented evidence as to why another quote was generated and then subsequently the quote had changed from R14575.00 to R4488.08. Provide me with proof of this change.
5.CELL C- The quote was rejected again on the 20th of August 2024 and you had sent another email to the customer service on the same day requesting for copy of contract in which feedback was provided on the 23th of August 2024.
P NAIDOO-Please can you send me the proof of the feedback, that was sent to me on the 23 August 2024 as per your statement.
6.CELL C-Emails were received at the written correspondence department regarding your plea to have the device repaired as it was within warranty, feedback was provided on these dates 06th, 10th, 12th, 13th, 15th, 18th of September 2024 that you will have to contact the repairs department for further assistance with your device being repaired but when we checked for call recordings, we could not find any.
P Naidoo-Please can you send me proof of this feedback as I have NOT received not a single feedback from not a single employee of CELL C, all I received was an automated response to email the repairs department, and I have in NUMEROUS times sent my responses to wherever I was directed to on the automated system. So Please can you prove, as per your response that I have received all this communication. I have no knowledge of this allegation contained herein and I put Cell C to prove this to me, just as I have sent all my proof requesting my device to be repaired as it is under the two-year warranty and a device that is only 7 months old.
7.CELL C-The emails that you had responded from the repairs department had a nonreply option which meant that when an email is sent to that email address it may not be received by the department which was one of the contributing factors towards the query not being resolved on time.
P Naidoo-So whose problem is this now, when you are clearly telling me now as per your above statement (“feedback was provided on these dates 06th, 10th, 12th, 13th, 15th, 18th of September 2024 that you will have to contact the repairs department for further assistance with your device being repaired but when we checked for call recordings, we could not find any and That I should have directed my emails to the repairs department, you are now contradicting your statements”).
8.CELL C-Kindly note that when a quote is rejected the repairs department is unable to proceed with repairing the device.
P Naidoo- The quote was rejected based on the allegations that was made against me and the device, then I wrote many emails to CELL C explaining that I will not admit guilt to the physical damage and impact damage as this is not the case.
My phone was in a very good condition when I booked it and all that was required, was for the phone to be repaired and sent back to me, as it was within the 2 years’ warranty and only 7 months old.
Please Note clearly, YOU are not investigating my case properly therefore all you want to do is call me on my cell phone, and now write such an informal email with no proof, yet I have written such detailed information to you on all platforms with evidence and you disregard me, with no evidence to prove the nonsensical information that you are providing with no proof to me.
If I do not receive a satisfactory response to the repairs of my device, within 5 days of this email, as this matter, is going on from the 10th August 2024. I will have no other option, but to escalate this matter to the relevant Consumer Protection Authorities, I will copy all these communications to Hello Peter and the Independent Communications Authority of South Africa, for further assistance.
Thank you in anticipation for your prompt attention to this matter.
PN
Prabashini N's updateReviewer Update
30 Oct 2024, 10:42Dear Cell C
PLEASE NOTE YOU ARE NOT RESPONDING TO ME EMAIL DATED THE 14 OCTOBER 2024,YOU CONTINUE TO WRITE ME EMAILS AS PER BELOW WITH NO PROOF,NOW YOU ADVISE ME TO CONTACT THE REPAIRS DEPARMENT ,YET HERE IN HELLO PETER YOU WRITE THAT MY INVESTIGATION WILL BE DONE.
PLEASE NOTE YOU ARE NOT RESPONDING TO ME EMAIL DATED THE 14 OCTOBER 2024,YOU CONTINUE TO WRITE ME EMAILS AS PER BELOW WITH NO PROOF,NOW YOU ADVISE ME TO CONTACT THE REPAIRS DEPARMENT ,YET HERE IN HELLO PETER YOU WRITE THAT MY INVESTIGATION WILL BE DONE.
CELL REPONSE :
Thank you for reaching out to Cell C regarding your repairs query.
Please note that as per our telephonic conversation and the interactions we have had on emails that the device has been returned to the store where it was collected due the quote rejection.
The device will only be repaired if the quotation amount is received by the repairs department, for any queries regard the device you can contact the repairs department on the number ***.
Regards,
Nelisiwe
PN
Prabashini N's update30 Oct 2024, 10:42
Reviewer Update
Dear Cell C
PLEASE NOTE YOU ARE NOT RESPONDING TO ME EMAIL DATED THE 14 OCTOBER 2024,YOU CONTINUE TO WRITE ME EMAILS AS PER BELOW WITH NO PROOF,NOW YOU ADVISE ME TO CONTACT THE REPAIRS DEPARMENT ,YET HERE IN HELLO PETER YOU WRITE THAT MY INVESTIGATION WILL BE DONE.
PLEASE NOTE YOU ARE NOT RESPONDING TO ME EMAIL DATED THE 14 OCTOBER 2024,YOU CONTINUE TO WRITE ME EMAILS AS PER BELOW WITH NO PROOF,NOW YOU ADVISE ME TO CONTACT THE REPAIRS DEPARMENT ,YET HERE IN HELLO PETER YOU WRITE THAT MY INVESTIGATION WILL BE DONE.
CELL REPONSE :
Thank you for reaching out to Cell C regarding your repairs query.
Please note that as per our telephonic conversation and the interactions we have had on emails that the device has been returned to the store where it was collected due the quote rejection.
The device will only be repaired if the quotation amount is received by the repairs department, for any queries regard the device you can contact the repairs department on the number ***.
Regards,
Nelisiwe
PN
Prabashini N's updateReviewer Update
30 Oct 2024, 10:45DEAR CELL C
PLEASE RESPOND TO THIS EMAIL INFORMATION BELOW.
PLEASE RESPOND TO THIS EMAIL INFORMATION BELOW.
Cell C-Service Provider response
Customer-P Naidoo response
_________________________
1.CELLC-Thank you for reaching out to Cell C regarding your repairs query.
2.CELLC-Please note that we have received your query and we apologise for any inconvenience which you have endured during the process of repairing your device.
3.CELL C -We have looked into the report that was received from the repairs department that provided evaluations on how the device was assessed and it confirmed that the device was exposed to physical damage / Impact that cause the device warranty to be voided which is reason why you had received a repairs quotation.
P Naidoo -As per my previous, numerous communication on email to CELL C, the phone did not have any physical damage as stated by Cell C, and I deny that the reason for the phone having this issue is because of a physical damage.
I have no knowledge of any physical damage and further to this, if Cell C is saying that, this is a physical damage on my side, this would mean that the front screen would have cracked and the LCD, would be blank. The phone had no cracks at the back and front. The only issue is there was a light that started on the right, which subsequently moved to the left and this caused the phone to start to flicker.
Please can you prove as per your response that my device was exposed to physical damage/Impact damage. I have no knowledge of this allegation contained herein and I put Cell C to prove this to me.
_______________________________________________________________________
Cell C-The rejection of the quotation then led to the device being retuned back to the location where it was collected.
P Naidoo-Please can you send me the details on the location (name of place) and the collection (name of place), provide me with this information as per you statement above
_________________________________________________________________________
4.CELLC C- The device was booked and collected for the second time and it was sent to Samsung as you had requested for the device to be taken back to the manufacturer with the dispute that the device had malfunctions, which resulted in another quote being generated.
P Naidoo-Please can you prove to me in a document of transit, that this device was booked (the place and by who) and collected (the place and by who), dates and documented proof.
P Naidoo-Please provide me documented evidence as to why another quote was generated and then subsequently the quote had changed from R14575.00 to R4488.08. Provide me with proof of this change.
5.CELL C- The quote was rejected again on the 20th of August 2024 and you had sent another email to the customer service on the same day requesting for copy of contract in which feedback was provided on the 23th of August 2024.
P NAIDOO-Please can you send me the proof of the feedback, that was sent to me on the 23 August 2024 as per your statement.
6.CELL C-Emails were received at the written correspondence department regarding your plea to have the device repaired as it was within warranty, feedback was provided on these dates 06th, 10th, 12th, 13th, 15th, 18th of September 2024 that you will have to contact the repairs department for further assistance with your device being repaired but when we checked for call recordings, we could not find any.
P Naidoo-Please can you send me proof of this feedback as I have NOT received not a single feedback from not a single employee of CELL C, all I received was an automated response to email the repairs department, and I have in NUMEROUS times sent my responses to wherever I was directed to on the automated system. So Please can you prove, as per your response that I have received all this communication. I have no knowledge of this allegation contained herein and I put Cell C to prove this to me, just as I have sent all my proof requesting my device to be repaired as it is under the two-year warranty and a device that is only 7 months old.
7.CELL C-The emails that you had responded from the repairs department had a nonreply option which meant that when an email is sent to that email address it may not be received by the department which was one of the contributing factors towards the query not being resolved on time.
P Naidoo-So whose problem is this now, when you are clearly telling me now as per your above statement (“feedback was provided on these dates 06th, 10th, 12th, 13th, 15th, 18th of September 2024 that you will have to contact the repairs department for further assistance with your device being repaired but when we checked for call recordings, we could not find any and That I should have directed my emails to the repairs department, you are now contradicting your statements”).
8.CELL C-Kindly note that when a quote is rejected the repairs department is unable to proceed with repairing the device.
P Naidoo- The quote was rejected based on the allegations that was made against me and the device, then I wrote many emails to CELL C explaining that I will not admit guilt to the physical damage and impact damage as this is not the case.
My phone was in a very good condition when I booked it and all that was required, was for the phone to be repaired and sent back to me, as it was within the 2 years’ warranty and only 7 months old.
Please Note clearly, YOU are not investigating my case properly therefore all you want to do is call me on my cell phone, and now write such an informal email with no proof, yet I have written such detailed information to you on all platforms with evidence and you disregard me, with no evidence to prove the nonsensical information that you are providing with no proof to me.
If I do not receive a satisfactory response to the repairs of my device, within 5 days of this email, as this matter, is going on from the 10th August 2024. I will have no other option, but to escalate this matter to the relevant Consumer Protection Authorities, I will copy all these communications to Hello Peter and the Independent Communications Authority of South Africa, for further assistance.
PN
Prabashini N's update30 Oct 2024, 10:45
Reviewer Update
DEAR CELL C
PLEASE RESPOND TO THIS EMAIL INFORMATION BELOW.
PLEASE RESPOND TO THIS EMAIL INFORMATION BELOW.
Cell C-Service Provider response
Customer-P Naidoo response
_________________________
1.CELLC-Thank you for reaching out to Cell C regarding your repairs query.
2.CELLC-Please note that we have received your query and we apologise for any inconvenience which you have endured during the process of repairing your device.
3.CELL C -We have looked into the report that was received from the repairs department that provided evaluations on how the device was assessed and it confirmed that the device was exposed to physical damage / Impact that cause the device warranty to be voided which is reason why you had received a repairs quotation.
P Naidoo -As per my previous, numerous communication on email to CELL C, the phone did not have any physical damage as stated by Cell C, and I deny that the reason for the phone having this issue is because of a physical damage.
I have no knowledge of any physical damage and further to this, if Cell C is saying that, this is a physical damage on my side, this would mean that the front screen would have cracked and the LCD, would be blank. The phone had no cracks at the back and front. The only issue is there was a light that started on the right, which subsequently moved to the left and this caused the phone to start to flicker.
Please can you prove as per your response that my device was exposed to physical damage/Impact damage. I have no knowledge of this allegation contained herein and I put Cell C to prove this to me.
_______________________________________________________________________
Cell C-The rejection of the quotation then led to the device being retuned back to the location where it was collected.
P Naidoo-Please can you send me the details on the location (name of place) and the collection (name of place), provide me with this information as per you statement above
_________________________________________________________________________
4.CELLC C- The device was booked and collected for the second time and it was sent to Samsung as you had requested for the device to be taken back to the manufacturer with the dispute that the device had malfunctions, which resulted in another quote being generated.
P Naidoo-Please can you prove to me in a document of transit, that this device was booked (the place and by who) and collected (the place and by who), dates and documented proof.
P Naidoo-Please provide me documented evidence as to why another quote was generated and then subsequently the quote had changed from R14575.00 to R4488.08. Provide me with proof of this change.
5.CELL C- The quote was rejected again on the 20th of August 2024 and you had sent another email to the customer service on the same day requesting for copy of contract in which feedback was provided on the 23th of August 2024.
P NAIDOO-Please can you send me the proof of the feedback, that was sent to me on the 23 August 2024 as per your statement.
6.CELL C-Emails were received at the written correspondence department regarding your plea to have the device repaired as it was within warranty, feedback was provided on these dates 06th, 10th, 12th, 13th, 15th, 18th of September 2024 that you will have to contact the repairs department for further assistance with your device being repaired but when we checked for call recordings, we could not find any.
P Naidoo-Please can you send me proof of this feedback as I have NOT received not a single feedback from not a single employee of CELL C, all I received was an automated response to email the repairs department, and I have in NUMEROUS times sent my responses to wherever I was directed to on the automated system. So Please can you prove, as per your response that I have received all this communication. I have no knowledge of this allegation contained herein and I put Cell C to prove this to me, just as I have sent all my proof requesting my device to be repaired as it is under the two-year warranty and a device that is only 7 months old.
7.CELL C-The emails that you had responded from the repairs department had a nonreply option which meant that when an email is sent to that email address it may not be received by the department which was one of the contributing factors towards the query not being resolved on time.
P Naidoo-So whose problem is this now, when you are clearly telling me now as per your above statement (“feedback was provided on these dates 06th, 10th, 12th, 13th, 15th, 18th of September 2024 that you will have to contact the repairs department for further assistance with your device being repaired but when we checked for call recordings, we could not find any and That I should have directed my emails to the repairs department, you are now contradicting your statements”).
8.CELL C-Kindly note that when a quote is rejected the repairs department is unable to proceed with repairing the device.
P Naidoo- The quote was rejected based on the allegations that was made against me and the device, then I wrote many emails to CELL C explaining that I will not admit guilt to the physical damage and impact damage as this is not the case.
My phone was in a very good condition when I booked it and all that was required, was for the phone to be repaired and sent back to me, as it was within the 2 years’ warranty and only 7 months old.
Please Note clearly, YOU are not investigating my case properly therefore all you want to do is call me on my cell phone, and now write such an informal email with no proof, yet I have written such detailed information to you on all platforms with evidence and you disregard me, with no evidence to prove the nonsensical information that you are providing with no proof to me.
If I do not receive a satisfactory response to the repairs of my device, within 5 days of this email, as this matter, is going on from the 10th August 2024. I will have no other option, but to escalate this matter to the relevant Consumer Protection Authorities, I will copy all these communications to Hello Peter and the Independent Communications Authority of South Africa, for further assistance.
PN
Prabashini N's updateReviewer Update
30 Oct 2024, 11:30Dear Cell C
I LOGGED THIS COMPLAININT ON THE 7TH OCTOBER 2024 ON HELLO PETER AND FURTHER TO THIS THE MATTER HAS BEEN LODGED TO CELL C FROM THE 08th AUGUST 2024,TODAY IS THE 30TH OCTOBER 2024 AND ALL YOU WRITE IS THIS WITH NO PROOF.
I LOGGED THIS COMPLAININT ON THE 7TH OCTOBER 2024 ON HELLO PETER AND FURTHER TO THIS THE MATTER HAS BEEN LODGED TO CELL C FROM THE 08th AUGUST 2024,TODAY IS THE 30TH OCTOBER 2024 AND ALL YOU WRITE IS THIS WITH NO PROOF.
PN
Prabashini N's update30 Oct 2024, 11:30
Reviewer Update
Dear Cell C
I LOGGED THIS COMPLAININT ON THE 7TH OCTOBER 2024 ON HELLO PETER AND FURTHER TO THIS THE MATTER HAS BEEN LODGED TO CELL C FROM THE 08th AUGUST 2024,TODAY IS THE 30TH OCTOBER 2024 AND ALL YOU WRITE IS THIS WITH NO PROOF.
I LOGGED THIS COMPLAININT ON THE 7TH OCTOBER 2024 ON HELLO PETER AND FURTHER TO THIS THE MATTER HAS BEEN LODGED TO CELL C FROM THE 08th AUGUST 2024,TODAY IS THE 30TH OCTOBER 2024 AND ALL YOU WRITE IS THIS WITH NO PROOF.
PN
Prabashini N's updateReviewer Update
04 Nov 2024, 15:14Dear Cell C
For your information ,Nelisiwe is not responding to my many emails that I have been sending to her. All that she sends is a repeat email that she has been sending from the time I lodge this review ,this is not a proper investigation with proof.
I requested numerous times for a Senior Manager or Customer Service Manager to contact me as Nelisiwe is clearly not sending proof of the allegation made, but rather emails explaining.
As stated above your team has never contacted me and blatantly refuses to send me proof to the email dated 14th October 2024.
see the email again!!!!!!!!!!!!!!!BELOW
THIS WAS SENT MANY TIMES ON THIS PLATFORM AND STILL NELISIWE SEEMS CONFUSED!!!!!!!!!!
KINLDY GO THROUGH ALL MY CORRESPONCE AND INVESTIGATE MY MATTER PROPERLY AND RESPOND WITH PROOF
I WAS EVEN ADVISED THAT I WILL BE SENT THE ASSESSMENT REPORT,TODATE I HAVE NOT RECEIVED.
CELLC IS VERY UNPROFESSIONAL IN THE WAY THEY RESPOND TO CUSTOMERS.AS I AM A PROOF OF THIS UNPROFESSIONAL SERVICE.
Regards
For your information ,Nelisiwe is not responding to my many emails that I have been sending to her. All that she sends is a repeat email that she has been sending from the time I lodge this review ,this is not a proper investigation with proof.
I requested numerous times for a Senior Manager or Customer Service Manager to contact me as Nelisiwe is clearly not sending proof of the allegation made, but rather emails explaining.
As stated above your team has never contacted me and blatantly refuses to send me proof to the email dated 14th October 2024.
see the email again!!!!!!!!!!!!!!!BELOW
THIS WAS SENT MANY TIMES ON THIS PLATFORM AND STILL NELISIWE SEEMS CONFUSED!!!!!!!!!!
KINLDY GO THROUGH ALL MY CORRESPONCE AND INVESTIGATE MY MATTER PROPERLY AND RESPOND WITH PROOF
I WAS EVEN ADVISED THAT I WILL BE SENT THE ASSESSMENT REPORT,TODATE I HAVE NOT RECEIVED.
CELLC IS VERY UNPROFESSIONAL IN THE WAY THEY RESPOND TO CUSTOMERS.AS I AM A PROOF OF THIS UNPROFESSIONAL SERVICE.
Regards
LEASE RESPOND TO THIS EMAIL INFORMATION BELOW.
Cell C-Service Provider response
Customer-P Naidoo response
_________________________
1.CELLC-Thank you for reaching out to Cell C regarding your repairs query.
2.CELLC-Please note that we have received your query and we apologise for any inconvenience which you have endured during the process of repairing your device.
3.CELL C -We have looked into the report that was received from the repairs department that provided evaluations on how the device was assessed and it confirmed that the device was exposed to physical damage / Impact that cause the device warranty to be voided which is reason why you had received a repairs quotation.
P Naidoo -As per my previous, numerous communication on email to CELL C, the phone did not have any physical damage as stated by Cell C, and I deny that the reason for the phone having this issue is because of a physical damage.
I have no knowledge of any physical damage and further to this, if Cell C is saying that, this is a physical damage on my side, this would mean that the front screen would have cracked and the LCD, would be blank. The phone had no cracks at the back and front. The only issue is there was a light that started on the right, which subsequently moved to the left and this caused the phone to start to flicker.
Please can you prove as per your response that my device was exposed to physical damage/Impact damage. I have no knowledge of this allegation contained herein and I put Cell C to prove this to me.
_______________________________________________________________________
Cell C-The rejection of the quotation then led to the device being retuned back to the location where it was collected.
P Naidoo-Please can you send me the details on the location (name of place) and the collection (name of place), provide me with this information as per you statement above
_________________________________________________________________________
4.CELLC C- The device was booked and collected for the second time and it was sent to Samsung as you had requested for the device to be taken back to the manufacturer with the dispute that the device had malfunctions, which resulted in another quote being generated.
P Naidoo-Please can you prove to me in a document of transit, that this device was booked (the place and by who) and collected (the place and by who), dates and documented proof.
P Naidoo-Please provide me documented evidence as to why another quote was generated and then subsequently the quote had changed from R14575.00 to R4488.08. Provide me with proof of this change.
5.CELL C- The quote was rejected again on the 20th of August 2024 and you had sent another email to the customer service on the same day requesting for copy of contract in which feedback was provided on the 23th of August 2024.
P NAIDOO-Please can you send me the proof of the feedback, that was sent to me on the 23 August 2024 as per your statement.
6.CELL C-Emails were received at the written correspondence department regarding your plea to have the device repaired as it was within warranty, feedback was provided on these dates 06th, 10th, 12th, 13th, 15th, 18th of September 2024 that you will have to contact the repairs department for further assistance with your device being repaired but when we checked for call recordings, we could not find any.
P Naidoo-Please can you send me proof of this feedback as I have NOT received not a single feedback from not a single employee of CELL C, all I received was an automated response to email the repairs department, and I have in NUMEROUS times sent my responses to wherever I was directed to on the automated system. So Please can you prove, as per your response that I have received all this communication. I have no knowledge of this allegation contained herein and I put Cell C to prove this to me, just as I have sent all my proof requesting my device to be repaired as it is under the two-year warranty and a device that is only 7 months old.
7.CELL C-The emails that you had responded from the repairs department had a nonreply option which meant that when an email is sent to that email address it may not be received by the department which was one of the contributing factors towards the query not being resolved on time.
P Naidoo-So whose problem is this now, when you are clearly telling me now as per your above statement (“feedback was provided on these dates 06th, 10th, 12th, 13th, 15th, 18th of September 2024 that you will have to contact the repairs department for further assistance with your device being repaired but when we checked for call recordings, we could not find any and That I should have directed my emails to the repairs department, you are now contradicting your statements”).
8.CELL C-Kindly note that when a quote is rejected the repairs department is unable to proceed with repairing the device.
P Naidoo- The quote was rejected based on the allegations that was made against me and the device, then I wrote many emails to CELL C explaining that I will not admit guilt to the physical damage and impact damage as this is not the case.
My phone was in a very good condition when I booked it and all that was required, was for the phone to be repaired and sent back to me, as it was within the 2 years’ warranty and only 7 months old.
Please Note clearly, YOU are not investigating my case properly therefore all you want to do is call me on my cell phone, and now write such an informal email with no proof, yet I have written such detailed information to you on all platforms with evidence and you disregard me, with no evidence to prove the nonsensical information that you are providing with no proof to me.
If I do not receive a satisfactory response to the repairs of my device, within 5 days of this email, as this matter, is going on from the 10th August 2024. I will have no other option, but to escalate this matter to the relevant Consumer Protection Authorities, I will copy all these communications to Hello Peter and the Independent Communications Authority of South Africa, for further assistance.
PN
Prabashini N's update04 Nov 2024, 15:14
Reviewer Update
Dear Cell C
For your information ,Nelisiwe is not responding to my many emails that I have been sending to her. All that she sends is a repeat email that she has been sending from the time I lodge this review ,this is not a proper investigation with proof.
I requested numerous times for a Senior Manager or Customer Service Manager to contact me as Nelisiwe is clearly not sending proof of the allegation made, but rather emails explaining.
As stated above your team has never contacted me and blatantly refuses to send me proof to the email dated 14th October 2024.
see the email again!!!!!!!!!!!!!!!BELOW
THIS WAS SENT MANY TIMES ON THIS PLATFORM AND STILL NELISIWE SEEMS CONFUSED!!!!!!!!!!
KINLDY GO THROUGH ALL MY CORRESPONCE AND INVESTIGATE MY MATTER PROPERLY AND RESPOND WITH PROOF
I WAS EVEN ADVISED THAT I WILL BE SENT THE ASSESSMENT REPORT,TODATE I HAVE NOT RECEIVED.
CELLC IS VERY UNPROFESSIONAL IN THE WAY THEY RESPOND TO CUSTOMERS.AS I AM A PROOF OF THIS UNPROFESSIONAL SERVICE.
Regards
For your information ,Nelisiwe is not responding to my many emails that I have been sending to her. All that she sends is a repeat email that she has been sending from the time I lodge this review ,this is not a proper investigation with proof.
I requested numerous times for a Senior Manager or Customer Service Manager to contact me as Nelisiwe is clearly not sending proof of the allegation made, but rather emails explaining.
As stated above your team has never contacted me and blatantly refuses to send me proof to the email dated 14th October 2024.
see the email again!!!!!!!!!!!!!!!BELOW
THIS WAS SENT MANY TIMES ON THIS PLATFORM AND STILL NELISIWE SEEMS CONFUSED!!!!!!!!!!
KINLDY GO THROUGH ALL MY CORRESPONCE AND INVESTIGATE MY MATTER PROPERLY AND RESPOND WITH PROOF
I WAS EVEN ADVISED THAT I WILL BE SENT THE ASSESSMENT REPORT,TODATE I HAVE NOT RECEIVED.
CELLC IS VERY UNPROFESSIONAL IN THE WAY THEY RESPOND TO CUSTOMERS.AS I AM A PROOF OF THIS UNPROFESSIONAL SERVICE.
Regards
LEASE RESPOND TO THIS EMAIL INFORMATION BELOW.
Cell C-Service Provider response
Customer-P Naidoo response
_________________________
1.CELLC-Thank you for reaching out to Cell C regarding your repairs query.
2.CELLC-Please note that we have received your query and we apologise for any inconvenience which you have endured during the process of repairing your device.
3.CELL C -We have looked into the report that was received from the repairs department that provided evaluations on how the device was assessed and it confirmed that the device was exposed to physical damage / Impact that cause the device warranty to be voided which is reason why you had received a repairs quotation.
P Naidoo -As per my previous, numerous communication on email to CELL C, the phone did not have any physical damage as stated by Cell C, and I deny that the reason for the phone having this issue is because of a physical damage.
I have no knowledge of any physical damage and further to this, if Cell C is saying that, this is a physical damage on my side, this would mean that the front screen would have cracked and the LCD, would be blank. The phone had no cracks at the back and front. The only issue is there was a light that started on the right, which subsequently moved to the left and this caused the phone to start to flicker.
Please can you prove as per your response that my device was exposed to physical damage/Impact damage. I have no knowledge of this allegation contained herein and I put Cell C to prove this to me.
_______________________________________________________________________
Cell C-The rejection of the quotation then led to the device being retuned back to the location where it was collected.
P Naidoo-Please can you send me the details on the location (name of place) and the collection (name of place), provide me with this information as per you statement above
_________________________________________________________________________
4.CELLC C- The device was booked and collected for the second time and it was sent to Samsung as you had requested for the device to be taken back to the manufacturer with the dispute that the device had malfunctions, which resulted in another quote being generated.
P Naidoo-Please can you prove to me in a document of transit, that this device was booked (the place and by who) and collected (the place and by who), dates and documented proof.
P Naidoo-Please provide me documented evidence as to why another quote was generated and then subsequently the quote had changed from R14575.00 to R4488.08. Provide me with proof of this change.
5.CELL C- The quote was rejected again on the 20th of August 2024 and you had sent another email to the customer service on the same day requesting for copy of contract in which feedback was provided on the 23th of August 2024.
P NAIDOO-Please can you send me the proof of the feedback, that was sent to me on the 23 August 2024 as per your statement.
6.CELL C-Emails were received at the written correspondence department regarding your plea to have the device repaired as it was within warranty, feedback was provided on these dates 06th, 10th, 12th, 13th, 15th, 18th of September 2024 that you will have to contact the repairs department for further assistance with your device being repaired but when we checked for call recordings, we could not find any.
P Naidoo-Please can you send me proof of this feedback as I have NOT received not a single feedback from not a single employee of CELL C, all I received was an automated response to email the repairs department, and I have in NUMEROUS times sent my responses to wherever I was directed to on the automated system. So Please can you prove, as per your response that I have received all this communication. I have no knowledge of this allegation contained herein and I put Cell C to prove this to me, just as I have sent all my proof requesting my device to be repaired as it is under the two-year warranty and a device that is only 7 months old.
7.CELL C-The emails that you had responded from the repairs department had a nonreply option which meant that when an email is sent to that email address it may not be received by the department which was one of the contributing factors towards the query not being resolved on time.
P Naidoo-So whose problem is this now, when you are clearly telling me now as per your above statement (“feedback was provided on these dates 06th, 10th, 12th, 13th, 15th, 18th of September 2024 that you will have to contact the repairs department for further assistance with your device being repaired but when we checked for call recordings, we could not find any and That I should have directed my emails to the repairs department, you are now contradicting your statements”).
8.CELL C-Kindly note that when a quote is rejected the repairs department is unable to proceed with repairing the device.
P Naidoo- The quote was rejected based on the allegations that was made against me and the device, then I wrote many emails to CELL C explaining that I will not admit guilt to the physical damage and impact damage as this is not the case.
My phone was in a very good condition when I booked it and all that was required, was for the phone to be repaired and sent back to me, as it was within the 2 years’ warranty and only 7 months old.
Please Note clearly, YOU are not investigating my case properly therefore all you want to do is call me on my cell phone, and now write such an informal email with no proof, yet I have written such detailed information to you on all platforms with evidence and you disregard me, with no evidence to prove the nonsensical information that you are providing with no proof to me.
If I do not receive a satisfactory response to the repairs of my device, within 5 days of this email, as this matter, is going on from the 10th August 2024. I will have no other option, but to escalate this matter to the relevant Consumer Protection Authorities, I will copy all these communications to Hello Peter and the Independent Communications Authority of South Africa, for further assistance.
PN
Prabashini N's updateReviewer Update
04 Nov 2024, 15:17Dear Cell c
Respond to this email dated 30th October 2024 at 12.24 to Nelisiwe
See Below
Good day
Respond to this email dated 30th October 2024 at 12.24 to Nelisiwe
See Below
Good day
Please check my 60 page documents that I have sent to you, THIS WAS DONE MANY TIMES.I have send numerous emails to the repairs department
Why don't you escalate this matter to the repairs or the Customer Service Management as I HAVE SENT MANY EMAILS TO THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!
YOU failed in sending me contact numbers for your senior and customer service manager ,now you insist on me contacting REPAIRS.
I REFUSE TO SPEAK TO ANYONE BUT A SENIOR MANAGER FROM CUSTOMER SERVICE.
ALL I REQUIRE IS PROOF OF THE ALLEGATIONS THAT YOU HAVE MADE ON THE PHONE AND MY SELF.
WHY ARE YOU NOT SENDING ME PROOF OF THE INFORMATION I REQUEST.
ALL YOU DO IS SEND ME INFORMATUON THAT I HAVE ALREADY SENT TO YOU.
THIS SCREEN SHOT YOU SENT IS FROM MY 6O PAGE DOCUMENT.
SEND ME THE PROOF AS I REQUESTED IN NUMEROUS EMAILS
Regards
PN
Prabashini N's update04 Nov 2024, 15:17
Reviewer Update
Dear Cell c
Respond to this email dated 30th October 2024 at 12.24 to Nelisiwe
See Below
Good day
Respond to this email dated 30th October 2024 at 12.24 to Nelisiwe
See Below
Good day
Please check my 60 page documents that I have sent to you, THIS WAS DONE MANY TIMES.I have send numerous emails to the repairs department
Why don't you escalate this matter to the repairs or the Customer Service Management as I HAVE SENT MANY EMAILS TO THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!
YOU failed in sending me contact numbers for your senior and customer service manager ,now you insist on me contacting REPAIRS.
I REFUSE TO SPEAK TO ANYONE BUT A SENIOR MANAGER FROM CUSTOMER SERVICE.
ALL I REQUIRE IS PROOF OF THE ALLEGATIONS THAT YOU HAVE MADE ON THE PHONE AND MY SELF.
WHY ARE YOU NOT SENDING ME PROOF OF THE INFORMATION I REQUEST.
ALL YOU DO IS SEND ME INFORMATUON THAT I HAVE ALREADY SENT TO YOU.
THIS SCREEN SHOT YOU SENT IS FROM MY 6O PAGE DOCUMENT.
SEND ME THE PROOF AS I REQUESTED IN NUMEROUS EMAILS
Regards
PN
Prabashini N's updateReviewer Update
18 Nov 2024, 08:09Good day Cell C
Please be advised as per my numerous emails to you, My cellphone has been working well since the date of purchase. However, only after seven (7) months into the contract, on 08/08/2024, I saw a tiny light at the right-hand side of the screen, which escalated to the middle of the Flip screen. On the next day on 09/08/2024, the bottom half of the phone part of the screen went into a screen flickering mode, and thereafter it became completely blank.
1.Firstly it took 4 months to send this assessment report to me, which is the same information that I dispute and these are allegations.
2.I am unaware of the dents and camera cracked, because my phone was still fully operational whereby I was still taking pictures and I advised the service agent at Centurion Mall. Furthermore this phone was fully operational, it was only that small light that started and ,the phone went blank at the bottom half of the screen.
3.I am unaware of this damage to the phone, as the document that I have signed at Cell C does not show any damage to this phone, when I sent it in for repairs.
See attached report from page 3-6 ,when I booked the phone , this is what I signed for, nowhere does it show that there were damages as per your allegations.
4.I have sent a detailed letter on the 14th October 2024 (See Attached)for CELL C to respond and to date "NO RESPONSE "all I receive is the same information about the warranty. PLEASE RESPOND TO THIS ATTACHMENT AS PER THE INFORMATION I REQUESTED.
5.Please contact me should you require further information in resolving this matter urgently.
PN
Prabashini N's update18 Nov 2024, 08:09
Reviewer Update
Good day Cell C
Please be advised as per my numerous emails to you, My cellphone has been working well since the date of purchase. However, only after seven (7) months into the contract, on 08/08/2024, I saw a tiny light at the right-hand side of the screen, which escalated to the middle of the Flip screen. On the next day on 09/08/2024, the bottom half of the phone part of the screen went into a screen flickering mode, and thereafter it became completely blank.
1.Firstly it took 4 months to send this assessment report to me, which is the same information that I dispute and these are allegations.
2.I am unaware of the dents and camera cracked, because my phone was still fully operational whereby I was still taking pictures and I advised the service agent at Centurion Mall. Furthermore this phone was fully operational, it was only that small light that started and ,the phone went blank at the bottom half of the screen.
3.I am unaware of this damage to the phone, as the document that I have signed at Cell C does not show any damage to this phone, when I sent it in for repairs.
See attached report from page 3-6 ,when I booked the phone , this is what I signed for, nowhere does it show that there were damages as per your allegations.
4.I have sent a detailed letter on the 14th October 2024 (See Attached)for CELL C to respond and to date "NO RESPONSE "all I receive is the same information about the warranty. PLEASE RESPOND TO THIS ATTACHMENT AS PER THE INFORMATION I REQUESTED.
5.Please contact me should you require further information in resolving this matter urgently.
PN
Prabashini N's updateReviewer Update
18 Nov 2024, 08:14Dear Cell C
1.Correspondence 13 November 2024
I sent an email to the customer service email address on the 13 November 2024 and still no response. This is the only platform that gets a quick response from Cell C.
Prabashini Naidoo <***
to: | ***
date: | 13 Nov 2024, 12:14
subject: | Re: Your feedback for case number ***
2.Email information: See Below
Good day
1.Correspondence 13 November 2024
I sent an email to the customer service email address on the 13 November 2024 and still no response. This is the only platform that gets a quick response from Cell C.
Prabashini Naidoo <***
to: | ***
date: | 13 Nov 2024, 12:14
subject: | Re: Your feedback for case number ***
2.Email information: See Below
Good day
Please be advised I received a call from Cell C this morning from the number -*** and ***
Can Simphiwe Phaliso-Operations Manager,Please call me
Regards Prabashini
PN
Prabashini N's update18 Nov 2024, 08:14
Reviewer Update
Dear Cell C
1.Correspondence 13 November 2024
I sent an email to the customer service email address on the 13 November 2024 and still no response. This is the only platform that gets a quick response from Cell C.
Prabashini Naidoo <***
to: | ***
date: | 13 Nov 2024, 12:14
subject: | Re: Your feedback for case number ***
2.Email information: See Below
Good day
1.Correspondence 13 November 2024
I sent an email to the customer service email address on the 13 November 2024 and still no response. This is the only platform that gets a quick response from Cell C.
Prabashini Naidoo <***
to: | ***
date: | 13 Nov 2024, 12:14
subject: | Re: Your feedback for case number ***
2.Email information: See Below
Good day
Please be advised I received a call from Cell C this morning from the number -*** and ***
Can Simphiwe Phaliso-Operations Manager,Please call me
Regards Prabashini
PN
Prabashini N's updateReviewer Update
19 Nov 2024, 08:48Dear Cell C
Can Simphiwe Phaliso-Operations Manager,Please call me
Can Simphiwe Phaliso-Operations Manager,Please call me
Regards Prabashini
PN
Prabashini N's update19 Nov 2024, 08:48
Reviewer Update
Dear Cell C
Can Simphiwe Phaliso-Operations Manager,Please call me
Can Simphiwe Phaliso-Operations Manager,Please call me
Regards Prabashini