TW
Trevor W

1 reviews | Active since Nov 2011

21 Jul 2018, 15:32

Sub-standard service

Goodday, Called at Cell C, Tygervalley Shipping Mall to enquire about the purchasing of data. Asked the female assistant, who just about acknowledged me as a customer, with "Hallo". When enquiring about a specific data package she did not have a clue that this package existed, although advertised on the Cell C website. Called at Cell C, CapeGate the following day (Friday, 20/7/2018) and Mary-Ann completed the said purchase in less than 10 minutes - what a difference !!!!!!!

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Replies (2)
Cell C
Cell C's reply23 Jul 2018, 08:45
Official

Good morning Trevor

Thank you for notifying us of the above. Sincere apologies for the unsatisfactory service and inconvenience caused. We will address this matter with the store in Tygervalley to have this kind of behaviour rectified.

We want our customers to be given proper service.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply23 Jul 2018, 12:34
Official

Mpho has been in contact with you to assist with this matter. He apologized for the poor service and advised on a way forward.

Regards
Cell C | PN

Best regards,