STUPID SYSTEM

I have ordered a Samsung J1 from Cell C head office on 23/24 /11/2015 on 084 145 line on contract 100 minutes free airtime etc @ R189.00 .<br> After going through the internet ,I found a better contract for(30 data etc at R89.00) on 25/11/2015 .<br> I called 084 145 about 3 times and waited on the line for more 10 minutes ,there automated response was that I can also email cellc customer service -which I did and had a call from a consultant stating that my request is being taken care of . After a week ,my fone was sent to me with the Wrong contract -even though I have sent them so many emails and now they want the fone back in order to put me in the contract that I want .<br> This is joke - I am still taking the same fone only changing contract and I have 2 existing contracts with them currently