Stupid of me to assume that Cell C will do their work

<p>CELL C IS REALLY NOT A PROVIDER THAT I WILL RECOMMEND TO ANYONE – CELL: ********** 106</p> <p> </p> <p> </p> <p>Where do I start!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>On the 3rd of May I phoned and spoke to Refile to cancel my line as the contract ended on 8 June 2017. On the 9 May I received a sms from Cell to stating the following:</p> <p>Your cancellation request was processed successfully and your contract will be terminated on 08/06/2017. For any queries, call 084143 option 2. Cell C.</p> <p>Sent from my Huawei Mobile</p> <p> </p> <p>Stupid of me to assume that Cell C will do their work. I then received a statement which billed me for the whole of June again. On the 20th June I phoned again and spoke to Thando and explained my whole story again.</p> <p>She then informed that my Payment that I made on 12 June for ********** 106 R540.00 (I emailed Cell c and stipulated on the email how much and the cellphone number as well as well as the receipts from the bank) was allocated to my other line with Cell C ********** 015. Cell C allocated R231.01 and there was a credit of R308.99 which she will send a message to one of the departments to allocate to the cell no in question and gave me a Ref no ********** 957. I was informed that my line was never cancelled but switched over to a pre-paid that is why they charged me for the whole month again.</p> <p> </p> <p>Once again stupid of me to assume that Cell C will do their work so I phoned again and spoke to Merel and she then informed now the whole R540.00 was allocated to my ********** 015. She cannot assist me and will tell Thando to phone me as Thando gave me the Ref no. We are on the 4th July and no one has phoned me.</p> <p> </p> <p>WHO GIVES CELL C THE RIGHT TO JUST ALLOCATE WHAT EVER THEY WANT TO EHATEVER ACCOUNT THEY FEEL LIKE WHEN I GAVE CLEAR INSTRUCTIONS AS WEL AS ATTACHED THE RECEIPTS. WHY MUS I TEHN GIVE A REFERENCE NUMBER IF CELL C JUST DO WEHAT THEY WANT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>Cell C you must now sort out your mess and I will go further if needed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You are costing me time and money as I had to phone how many times just to get to the right department and still you cannot do your job</p> <p> </p> <p>My instruction was to cancel line ********** 106 and allocate my payment of R540.00 to ********** 106 – That is really a simple instruction.!!!!!!!!!!!!!!!!</p> <p>Emails was sent regarding the payment as well but looks like Cell C staff cannot read!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>Thank you</p>