PC
Paul C

1 reviews | Active since Sept 2016

11 Sept 2019, 15:08

Stupid Cell C contract.

Cell C called and offered me an upgrade yesterday. Turns out if you take a Data contract you may only buy airtime on the 1st of the month - NO OTHER DAY! And that may only be done with a debit order, which will run for the length of your contract. I have heard of silly offers, but this surely takes the cake! Who would want a phone contract for which you cannot buy airtime? What happens when you run out halfway through the month? I have spent 2 hours on the phone today - speaking to agents (some of whom just cut me off) and being transferred to 'cancellations,' 'sales,'technical,' and various. Apparently this takes 2 working days to reverse, and then they cannot return to old contract, as it no longer exists. One hears Cell C is having financial problems - I'm not surprised. I've had a contract with them since the day they opened their doors, and I'm in need of blood pressure medicine after dealing with them for one day! Sad.

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Replies (2)
Cell C
Cell C's reply11 Sept 2019, 15:42
Official
Good afternoon Paul

Apologies for the incorrect information received.

You have upgraded to a Post-Paid contract of which you can call in to Customer Care at anytime and increase your monthly limit in order to add more data to your contract.

Our team will be in touch to provide clarity on this matter.

Regards
DA

Best regards,

PC
Paul C's update11 Sept 2019, 20:45
Reviewer Update
Thank you for your response. For a company that is in the business of selling data and airtime to its subscribers, you sure make it difficult!
I did (hopefully - I'll believe it when its done and I'm not getting weird bills, etc which I'm sure are still going to come) get it fixed but that was 2 hours of my life I'll never get back.
Still can't understand why I can't just buy airtime when I need it!
Anyway, thanks for prompt response.