Struggling to Use my Router

I have had enough and want to cancel a CellC Data Contract. I first struggled with the network so I could hardly use my router, but paid every month, mainly from October 2021. I contacted CellC, originally through Facebook. When they responded on FB and then by phone they promised that the problem would be solved, maybe I missed the messages they promised to send me. About two weeks ago my router was misplaced. Having checked and not finding it, I bouggt a new router and a SIM card so that I do a SIM swop. On Thursday I received a call from Mziwakhe who said he is calling from CellC, asking why I am not using my data bundle.and I told him my story. I indicated that I bought a SIM card for a SIM swop. He said he would send me a new SIM card by courier I should not worrry aboit a SIM Swop. I waited until Tuesday.

Seeing that the SIM card was not forthcoming. I called the customer service centre after failing to update my profile on the CellC app due to a technical error. I failed the security check, maybe because they have my very old profile and was advised to call again using the profile on the app for the security check. I tried to update my profile on the app today, 28 January, to avoid calling and the system still had a technical error. I then.called and used the information in the profile, and I was told I failed the security check. I think I missed the debit order date. On asking the agent what should I do now because I am failing on both my new and the old profile on the app, she advised that I go to a.CellC shop. Unfortunately the Richards Bay one was closed, and apparently the shops are in the Ethekwini Municipality area which is about 200km drive from my place. When I asked for the Manager she said the Manager would tell me the same stuff.

About 3 months I have been paying an installment without any proper service as indicated earlier.

I now want to CANCEL the data contract as of yesterday and I am at wits'end. I keep failing the security check and the CellC store is about 200km away. I cannot continue wasting close to R400.