PB
Pieter B
1 reviews | Active since Feb 2021
30 Dec 2024, 12:40
Struggling to terminate a Cell C contract
Cancelled a contract, but every month I must still reverse their debit order.
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Replies (1)
Cell C's replyOfficial
30 Dec 2024, 12:51Dear Pieter Botha
Thank you for getting in touch.
We sincerely apologize for the inconvenience you're experiencing with the ongoing debit orders after your contract cancellation. This is certainly not the experience we intend to provide, and we understand how frustrating it must be to deal with this issue every month.
Please be advised that the ID number you provided does not appear in our database. Could you kindly provide the correct ID number or the Cell C number in question so we can assist you further?
Regards,
Cell C | CW
Thank you for getting in touch.
We sincerely apologize for the inconvenience you're experiencing with the ongoing debit orders after your contract cancellation. This is certainly not the experience we intend to provide, and we understand how frustrating it must be to deal with this issue every month.
Please be advised that the ID number you provided does not appear in our database. Could you kindly provide the correct ID number or the Cell C number in question so we can assist you further?
Regards,
Cell C | CW
Cell C's reply30 Dec 2024, 12:51
Official
Dear Pieter Botha
Thank you for getting in touch.
We sincerely apologize for the inconvenience you're experiencing with the ongoing debit orders after your contract cancellation. This is certainly not the experience we intend to provide, and we understand how frustrating it must be to deal with this issue every month.
Please be advised that the ID number you provided does not appear in our database. Could you kindly provide the correct ID number or the Cell C number in question so we can assist you further?
Regards,
Cell C | CW
Thank you for getting in touch.
We sincerely apologize for the inconvenience you're experiencing with the ongoing debit orders after your contract cancellation. This is certainly not the experience we intend to provide, and we understand how frustrating it must be to deal with this issue every month.
Please be advised that the ID number you provided does not appear in our database. Could you kindly provide the correct ID number or the Cell C number in question so we can assist you further?
Regards,
Cell C | CW