Struggling fours days to initiate a SIM Swop

I am a loyal customer of Cell C for about 7 years now and I had always considered Cell C the network to be with up until this weekend. My contract was renewed and I received a new phone but unfortunately I need to do a sim swap but this has become a tedious process. I was first informed that if I register for self service pin I would be able to do the sim swap myself and it will take up to four hours to process. I did this and it is Monday today and I still cannot preform the sim swap. Each time I contact customer service I receive a different response.<br> <br> At this point I feel like cancelling my contract and that Cell C is not for me anymore.