lW
larshe W
1 reviews | Active since Nov 2024
11 Nov 2024, 13:04
STRUGGLE GETTING YOUR COVER CANCELLED!!! NEVER TAKE ANYTHING FROM THAT RUBBIS PROVIDER
I am so disappointed in CellC, I have been with them for over 7 years. I have had the worse experience trying to cancel my contract. I had two phones which I have been paying faithfully. They called me numerous times to upgrade and I mentioned to them that I want it cancelled. My contract is supposed to be only for two years yet they still trying to debit my account. I have told more than one agent I do not wish to continue. they just turned a blind eye on that. I will never take anything again from them as they only know how to call when its suitable for them and do not put their client's first . I spoke to a rude ********* agent TSHIAMO who failed to assist me. God only knows how I stuck this terrible service all these years
Helpful (0)
Replies (4)0
Replies (4)lW
larshe W's updateReviewer Update
11 Nov 2024, 16:34do not contact me as I am in the verge of writing an email to the Ombudsman. You guys have been messing me around for the past 3 months trying to cancel this cover. every agent I speak to tells me a different story. I will definitely take this further. I have never been through so much hell to cancel a contract, Just know you guys have lost a loyal client. I am done .
I DO NOT WANT TO BE CONTACTED AND YOU BETTER NOT DARE DEBIT MY ACCOUNT. It is very easy to be getting calls for upgrades but nobody will ever call to find out if the service is all good. How many times I have called in like a stupid
I DO NOT WANT TO BE CONTACTED AND YOU BETTER NOT DARE DEBIT MY ACCOUNT. It is very easy to be getting calls for upgrades but nobody will ever call to find out if the service is all good. How many times I have called in like a stupid
lW
larshe W's update11 Nov 2024, 16:34
Reviewer Update
do not contact me as I am in the verge of writing an email to the Ombudsman. You guys have been messing me around for the past 3 months trying to cancel this cover. every agent I speak to tells me a different story. I will definitely take this further. I have never been through so much hell to cancel a contract, Just know you guys have lost a loyal client. I am done .
I DO NOT WANT TO BE CONTACTED AND YOU BETTER NOT DARE DEBIT MY ACCOUNT. It is very easy to be getting calls for upgrades but nobody will ever call to find out if the service is all good. How many times I have called in like a stupid
I DO NOT WANT TO BE CONTACTED AND YOU BETTER NOT DARE DEBIT MY ACCOUNT. It is very easy to be getting calls for upgrades but nobody will ever call to find out if the service is all good. How many times I have called in like a stupid
lW
larshe W's updateReviewer Update
12 Nov 2024, 10:44if you guys were able to do your job in a correct manner from the beginning we would never be in such situations. I am not settling anything and I do not want anything to do with Cellc going forward. I have been back and forth with no resolution. Poor service and severe lack of communication. A person wastes their time calling in and sending emails because the matter does not get resolved. I was told I need to give 30 days notice and your agents are pathetic. please ensure my contract is cancelled!!!
lW
larshe W's update12 Nov 2024, 10:44
Reviewer Update
if you guys were able to do your job in a correct manner from the beginning we would never be in such situations. I am not settling anything and I do not want anything to do with Cellc going forward. I have been back and forth with no resolution. Poor service and severe lack of communication. A person wastes their time calling in and sending emails because the matter does not get resolved. I was told I need to give 30 days notice and your agents are pathetic. please ensure my contract is cancelled!!!
Cell C's replyOfficial
12 Nov 2024, 11:06Dear Larshe,
We sincerely apologize for the frustration and inconvenience you’ve experienced. This situation should have been handled with the urgency and accuracy you deserve, and we're sorry for any lapses in communication and service.
Rest assured that our team is working on having the matter resolved as soon as possible.
Thank you for your patience, and again, we apologize for any trouble this has caused. We are here to resolve this for you fully.
Cell C | DA
We sincerely apologize for the frustration and inconvenience you’ve experienced. This situation should have been handled with the urgency and accuracy you deserve, and we're sorry for any lapses in communication and service.
Rest assured that our team is working on having the matter resolved as soon as possible.
Thank you for your patience, and again, we apologize for any trouble this has caused. We are here to resolve this for you fully.
Cell C | DA
Cell C's reply12 Nov 2024, 11:06
Official
Dear Larshe,
We sincerely apologize for the frustration and inconvenience you’ve experienced. This situation should have been handled with the urgency and accuracy you deserve, and we're sorry for any lapses in communication and service.
Rest assured that our team is working on having the matter resolved as soon as possible.
Thank you for your patience, and again, we apologize for any trouble this has caused. We are here to resolve this for you fully.
Cell C | DA
We sincerely apologize for the frustration and inconvenience you’ve experienced. This situation should have been handled with the urgency and accuracy you deserve, and we're sorry for any lapses in communication and service.
Rest assured that our team is working on having the matter resolved as soon as possible.
Thank you for your patience, and again, we apologize for any trouble this has caused. We are here to resolve this for you fully.
Cell C | DA
lW
larshe W's updateReviewer Update
12 Nov 2024, 15:26Now I get an SMS that I need to pay R670 for this account!!! what I am failing to ****ing understand is how the hell would you still load airtime and data for a contract which supposed to end on the 10th of October - The reason I reversed the debit is because nobody is listening to me when I clearly stated I WANT THIS COVER CANCELLED. Now that you failed to do your job and communicate I must pay an extra R200!! I must go dig for call recordings like how when I called in . Surprisingly there are no call recordings - You guys are a bunch of ****mers and I regret the day I took out a contract with you. I never knew it would be this difficult - No wonder your business is doing ****, due to your lack of service. Iven been paying all these years every month . Now just to cancel I must deal with *******. So smoothly the one phone got cancelled but nobody cares that I wanted both cancelled
lW
larshe W's update12 Nov 2024, 15:26
Reviewer Update
Now I get an SMS that I need to pay R670 for this account!!! what I am failing to ****ing understand is how the hell would you still load airtime and data for a contract which supposed to end on the 10th of October - The reason I reversed the debit is because nobody is listening to me when I clearly stated I WANT THIS COVER CANCELLED. Now that you failed to do your job and communicate I must pay an extra R200!! I must go dig for call recordings like how when I called in . Surprisingly there are no call recordings - You guys are a bunch of ****mers and I regret the day I took out a contract with you. I never knew it would be this difficult - No wonder your business is doing ****, due to your lack of service. Iven been paying all these years every month . Now just to cancel I must deal with *******. So smoothly the one phone got cancelled but nobody cares that I wanted both cancelled