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kL
kathryn L

1 reviews | Active since Jun 2010

25 Apr 2019, 09:48

Striking Department?????

Yesterday we went into the Cell C Store in Canal Walk - and their servers were down - so we tried to do a Sim Swop telephonically. After 25 minutes and getting transferred to 4 different consultants we get told that your Sim Swop department is STRIKING?? are you kidding me? Could consultant number 1 not have mentioned this small fact in the first five minutes of our conversation? Did i have to speak to 3 more consultants - one of which could hardly speak english- to find this out? I'm told to phone again today- and THEN get told that the strike is going to go on till Monday (probably). I cannot understand how not one single other person in the entire Cell C call center has no idea how to do a SIM SWOP? Or that an entire department is closed due to striking? And as a paying customer- am I really meant to just stand back whilst your staff strike?

0
Replies (6)
Cell C
Cell C's reply25 Apr 2019, 10:04
Official
Good morning Kathryn

Apologies for the inconvenience caused by this.

We would be able to assist you.
Kindly private message us your contact number as well as the number in question.

Regards
DA
kL
kathryn L's update25 Apr 2019, 10:14
Reviewer Update
my contact number is *** - the number in question is ***- thank you for the prompt response.
kL
kathryn L's update25 Apr 2019, 11:37
Reviewer Update
Details sent. look forward to hearing from you
kL
kathryn L's update25 Apr 2019, 13:57
Reviewer Update
Would need to get that call before the end of this day please!!
Cell C
Cell C's reply26 Apr 2019, 07:18
Official
Apologies for the delay in assistance.
Our records indicate that the sim swap has been processed.

Regards
DA
kL
kathryn L's update26 Apr 2019, 08:32
Reviewer Update
Thanks Cell C. like I said it needed to be done before the close of the business day so once again I had to drive to canal walk to sort it out. lucky for you - you have a very helpful lady working at the lower level branch (upstairs is a disaster). I should actually demand you reimburse my petrol and parking ticket. You had once chance to satisfy one customer and you failed. Pity.