Store staff and head office staff

On the 31st of September I received a msg that says cellc debited R283. 28 I went to cellc store in Alberton at New Market they couldn't help they just told me to call their customers service I did told me to email my IDENTITY NUMBER, AFFIDAVIT AND BANK STATEMENT, to their customers service email or I can go to the nearest cellc they can send them for me i went to jabulani mall cellc store they said they've send them and they will get the respond within 24 hours even today I'm still waiting went to Maponya mall cellc store they also said they've send my documents to their ********** service they will get back to me within 24 hours even today I'm still waiting, I've send them myself from my cell phone second week of October one of their consultants sent back the massage saying they will call me within 24 to 48 hours even today I'm still waiting, I've done ups and downs well I was 9 months pregnant imagine if something happend to me I'm soo disappointed on Cellc it's more like they enjoy taking peoples money for no reason, I've never opened a contract with cellc and I'm not interested, they just enjoy debiting money from people without doing their job properly, I can't reverse the money that cellc debit everything month from my account really, I thought coz cellc it's a big company they will take this matter seriously coz it's ***** but no as long as they debit and get paid that makes cellc staff happy,