Store Personnel DO NOT KNOW HOW TO DO THEIR JOBS!!

I went into the branch on 17th January to renew my data contract. The person assisting me was Zebron Khosa. He tried to renew the contract on his system which was not working. He then called the call centre and I was told by Zebron that I cannot renew the contract but I have to cancel the old one and take out a new one. I was told that the old contract was cancelled and the last payment would go out for January and that the new contract will be paid pro rata for January and thereafter I would only pay for the new contract.<br> I have now received my first bill and see that the old contract is still on there! I then called the call centre and was told that the account was still active and was never cancelled! I want to be reimbursed for this payment as Zebron clearly had no idea what he was doing since he confirmed that he had cancelled it on his side but this obviously was not true! <br> I was also charged for an additional 2GB bundle on the new contract that I NEVER REQUESTED!!!<br> This is really appalling service from CellC! How can they get so many things wrong on something that should really be second nature for their employees! I intend to move all my contracts to a new supplier ASAP!