bB
barneybarnard B

1 reviews | Active since Dec 2016

31 Dec 2016, 07:52

Stop Taking My Money. I'm not even a client of yours

<p>This is now the 4 month in a row that Cell C deducts money from my wifes again the first amount was R200 but since then it has gone up to R2100 a month. We have been to numerous Cell C stores and they all agree my wife is not even on the system. Too date not a single person from Cell C has even contacted as about the deductions and the managers at your out let stores all say the same 'sorry we don't deal with these issues' . 2 weeks ago we went too Cell C at Pavillion Mall in Durban bank statements copy of ID etc was given too the manager with the promise that he will forward it too the ***** division and they will contact us. Again empty promises as no one has contacted us and another deduction went off this morning.</p>

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Replies (4)
Cell C
Cell C's reply31 Dec 2016, 10:55
Official

Hi Barney

Our team will investigate your query and provide you with feedback with the aim of resolving this matter.

Regards
TM

bB
barneybarnard B's update01 Jan 2017, 15:29
Reviewer Update

Cell C Daylight *****. After my post on HP yesterday I recieve a call from Cell C. Thanks HP this is the first time anyone from Cell C has contacted us after numerous complaints. The cherry on the cake this morning we get a notification from the bank that Cell C has ones again deducted money from my wife's account. On 31/12/16 = R2100. On 1/1/17 = R3200. Cell C this is pathetic

Cell C
Cell C's reply02 Jan 2017, 11:11
Official

Palesa has been in contact with you and is assisting with this matter. Feedback will be provided as soon as possible.

Regards

Cell C | DA

Cell C
Cell C's reply04 Jan 2017, 08:41
Official

Palesa has been in contact with you and is awaiting the necessary documents in order for the query to be resolved.

Regards

Cell C | DA