CL
Clarissa L
1 reviews | Active since Feb 2014
01 Feb 2025, 12:18
STOP ROBBING PEOPLE CELLC
I upgraded my contract in dec with CELL C i was due for a contract. Instead of cancelling with cell c and go another a service i didn't I stayed. I spoke to Rhulani Mabasa who upgrade my contract. As per our conversation. My new new debit order will be 309 per month with a 1GB Data (500MB DAY AND 500MB night).Come end of the January they deducted my account with R667 no R309 as per discussion. Now they telling me is PRORATA. Why must I pay pro rata if i was due for an upgrade. Cell C I want my refund of R358.00. I am going to put a complaint on your social media until you correct this matter.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
01 Feb 2025, 12:26Dear Clarissa Lyle,
Thank you for contacting us.
We sincerely apologize for the frustration and confusion you've experienced with your Cell C account. It is deeply concerning to hear that you have not received the level of service and communication that you deserve. We acknowledge the inconvenience caused by the misunderstanding surrounding your contract renewal and the incorrect billing.
Please be assured that we take these matters seriously and are committed to resolving the issue. For security reasons, can you please confirm the below details so that we can be able to access your account.
Name and Surname
Name of the bank we are debiting
Debit order date
Physical or email address
Regards,Cell C | MM
Thank you for contacting us.
We sincerely apologize for the frustration and confusion you've experienced with your Cell C account. It is deeply concerning to hear that you have not received the level of service and communication that you deserve. We acknowledge the inconvenience caused by the misunderstanding surrounding your contract renewal and the incorrect billing.
Please be assured that we take these matters seriously and are committed to resolving the issue. For security reasons, can you please confirm the below details so that we can be able to access your account.
Name and Surname
Name of the bank we are debiting
Debit order date
Physical or email address
Regards,Cell C | MM
Best regards,
Cell C's reply01 Feb 2025, 12:26
Official
Dear Clarissa Lyle,
Thank you for contacting us.
We sincerely apologize for the frustration and confusion you've experienced with your Cell C account. It is deeply concerning to hear that you have not received the level of service and communication that you deserve. We acknowledge the inconvenience caused by the misunderstanding surrounding your contract renewal and the incorrect billing.
Please be assured that we take these matters seriously and are committed to resolving the issue. For security reasons, can you please confirm the below details so that we can be able to access your account.
Name and Surname
Name of the bank we are debiting
Debit order date
Physical or email address
Regards,Cell C | MM
Thank you for contacting us.
We sincerely apologize for the frustration and confusion you've experienced with your Cell C account. It is deeply concerning to hear that you have not received the level of service and communication that you deserve. We acknowledge the inconvenience caused by the misunderstanding surrounding your contract renewal and the incorrect billing.
Please be assured that we take these matters seriously and are committed to resolving the issue. For security reasons, can you please confirm the below details so that we can be able to access your account.
Name and Surname
Name of the bank we are debiting
Debit order date
Physical or email address
Regards,Cell C | MM
Best regards,
CL
Clarissa L's updateReviewer Update
01 Feb 2025, 12:27CLARISSA LYLE
FNB
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FNB
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CL
Clarissa L's update01 Feb 2025, 12:27
Reviewer Update
CLARISSA LYLE
FNB
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FNB
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Cell C's replyOfficial
01 Feb 2025, 12:36Thank you for confirming your details, please note that we have escalated the matter through to our Support Team and they will be in contact with you as soon as there is an available consultant. Cell C | MM
Best regards,
Cell C's reply01 Feb 2025, 12:36
Official
Thank you for confirming your details, please note that we have escalated the matter through to our Support Team and they will be in contact with you as soon as there is an available consultant. Cell C | MM
Best regards,
CL
Clarissa L's updateReviewer Update
01 Feb 2025, 12:39i have spoken to lots of people at cellc they keep they going to investigate this matter but nothing. I had plans with that 358. I took out a contract that fits my budget. Now that money was taken from me. that was my son's transport money for school so what now.
CL
Clarissa L's update01 Feb 2025, 12:39
Reviewer Update
i have spoken to lots of people at cellc they keep they going to investigate this matter but nothing. I had plans with that 358. I took out a contract that fits my budget. Now that money was taken from me. that was my son's transport money for school so what now.
Cell C's replyOfficial
01 Feb 2025, 13:04Understanding that you spoken to a lot of people, please do give us the opportunity to investigate the matter and we will provide you with feedback.
Cell C | MM
Cell C | MM
Best regards,
Cell C's reply01 Feb 2025, 13:04
Official
Understanding that you spoken to a lot of people, please do give us the opportunity to investigate the matter and we will provide you with feedback.
Cell C | MM
Cell C | MM
Best regards,
Cell C's replyOfficial
01 Feb 2025, 14:22Dear Clarissa,
Our team has attempted to contact you but was unsuccessful. Please provide us with an alternative phone number or let us know a suitable time to reach you.
Cell C | CW
Our team has attempted to contact you but was unsuccessful. Please provide us with an alternative phone number or let us know a suitable time to reach you.
Cell C | CW
Best regards,
Cell C's reply01 Feb 2025, 14:22
Official
Dear Clarissa,
Our team has attempted to contact you but was unsuccessful. Please provide us with an alternative phone number or let us know a suitable time to reach you.
Cell C | CW
Our team has attempted to contact you but was unsuccessful. Please provide us with an alternative phone number or let us know a suitable time to reach you.
Cell C | CW
Best regards,