CL
Clarissa L
1 reviews | Active since Feb 2014
18 Feb 2025, 12:03
Stop *****ing money Cell C
Still robbing people I was told by Cell C i am not getting my refund. I have been chatting to so many people. No final outcome. I must keep rating but no service. I want my refund otherwise i am paying another cent. You can keep your contract Cell C. No refund no paying no cent.
Helpful (0)
Replies (10)0
Replies (10)
Cell C's replyOfficial
18 Feb 2025, 12:16Dear Clarissa Lyle,
Thank you for contacting Cell C.
Our support team has confirmed that you were contacted on 14/02/2025 and provided with feedback regarding your bill dispute. During this conversation, the pro-rata charge and the billing structure going forward were thoroughly explained. Additionally, we confirmed that your contract has been adjusted and reduced to R260 from the previous amount of R309.It was noted that you understood the information provided, and as such, we now consider this matter to be closed and resolved.
Should you require any further assistance, please do not hesitate to reach out.
Kind regards,
Cell C | DA
Thank you for contacting Cell C.
Our support team has confirmed that you were contacted on 14/02/2025 and provided with feedback regarding your bill dispute. During this conversation, the pro-rata charge and the billing structure going forward were thoroughly explained. Additionally, we confirmed that your contract has been adjusted and reduced to R260 from the previous amount of R309.It was noted that you understood the information provided, and as such, we now consider this matter to be closed and resolved.
Should you require any further assistance, please do not hesitate to reach out.
Kind regards,
Cell C | DA
Best regards,
Cell C's reply18 Feb 2025, 12:16
Official
Dear Clarissa Lyle,
Thank you for contacting Cell C.
Our support team has confirmed that you were contacted on 14/02/2025 and provided with feedback regarding your bill dispute. During this conversation, the pro-rata charge and the billing structure going forward were thoroughly explained. Additionally, we confirmed that your contract has been adjusted and reduced to R260 from the previous amount of R309.It was noted that you understood the information provided, and as such, we now consider this matter to be closed and resolved.
Should you require any further assistance, please do not hesitate to reach out.
Kind regards,
Cell C | DA
Thank you for contacting Cell C.
Our support team has confirmed that you were contacted on 14/02/2025 and provided with feedback regarding your bill dispute. During this conversation, the pro-rata charge and the billing structure going forward were thoroughly explained. Additionally, we confirmed that your contract has been adjusted and reduced to R260 from the previous amount of R309.It was noted that you understood the information provided, and as such, we now consider this matter to be closed and resolved.
Should you require any further assistance, please do not hesitate to reach out.
Kind regards,
Cell C | DA
Best regards,
CL
Clarissa L's updateReviewer Update
18 Feb 2025, 12:18I want my refund . The amount discuss was R309 I am not except anything less
CL
Clarissa L's update18 Feb 2025, 12:18
Reviewer Update
I want my refund . The amount discuss was R309 I am not except anything less
CL
Clarissa L's updateReviewer Update
18 Feb 2025, 12:19there was no discussion about pro-rata. I have asked for a copy of the conversation we had. I am still waiting on that
CL
Clarissa L's update18 Feb 2025, 12:19
Reviewer Update
there was no discussion about pro-rata. I have asked for a copy of the conversation we had. I am still waiting on that
Cell C's replyOfficial
18 Feb 2025, 12:26Dear Clarissa Lyle,
We have requested a review of your query and ill provide feedback on this as soon as possible.
Cell C | DA
We have requested a review of your query and ill provide feedback on this as soon as possible.
Cell C | DA
Best regards,
Cell C's reply18 Feb 2025, 12:26
Official
Dear Clarissa Lyle,
We have requested a review of your query and ill provide feedback on this as soon as possible.
Cell C | DA
We have requested a review of your query and ill provide feedback on this as soon as possible.
Cell C | DA
Best regards,
CL
Clarissa L's updateReviewer Update
21 Feb 2025, 09:27Here i am again CellC. Promised to do a investigation. Still no reply. I have taken this matter to the ombudsman. I got a message saying i am must R269 as per my discussion its suppose to be R260. I AM NOT PAYING ONE CENT UNTIL MY REFUND IS PAID.
CL
Clarissa L's update21 Feb 2025, 09:27
Reviewer Update
Here i am again CellC. Promised to do a investigation. Still no reply. I have taken this matter to the ombudsman. I got a message saying i am must R269 as per my discussion its suppose to be R260. I AM NOT PAYING ONE CENT UNTIL MY REFUND IS PAID.
Cell C's replyOfficial
21 Feb 2025, 09:36Dear Clarissa Lyle,
Please accept our sincere apologies for the delay in having the matter addressed. A follow-up has been sent to our team and we will revert back to you as soon as possible.
Cell C | DA
Please accept our sincere apologies for the delay in having the matter addressed. A follow-up has been sent to our team and we will revert back to you as soon as possible.
Cell C | DA
Best regards,
Cell C's reply21 Feb 2025, 09:36
Official
Dear Clarissa Lyle,
Please accept our sincere apologies for the delay in having the matter addressed. A follow-up has been sent to our team and we will revert back to you as soon as possible.
Cell C | DA
Please accept our sincere apologies for the delay in having the matter addressed. A follow-up has been sent to our team and we will revert back to you as soon as possible.
Cell C | DA
Best regards,
CL
Clarissa L's updateReviewer Update
21 Feb 2025, 09:45Am very disappointed with this matter. i have been with Cell C from day one. I can guarantee you i will not extend my contract when it ends. I will go to a MTN , VODACOM. I WILL NOT PAY ANOTHER CENT UNTIL THIS MATTER IS SORTED OUT. AM STILL WAITING ON MY COPY OF CONVERSATION
CL
Clarissa L's update21 Feb 2025, 09:45
Reviewer Update
Am very disappointed with this matter. i have been with Cell C from day one. I can guarantee you i will not extend my contract when it ends. I will go to a MTN , VODACOM. I WILL NOT PAY ANOTHER CENT UNTIL THIS MATTER IS SORTED OUT. AM STILL WAITING ON MY COPY OF CONVERSATION
Cell C's replyOfficial
21 Feb 2025, 09:48We sincerely apologize for the frustration and disappointment you’ve experienced. We truly value your loyalty as a customer and regret that we have not met your expectations.
Please rest assured that we are actively investigating this matter and working to resolve it as quickly as possible. We understand your concerns and are committed to ensuring you receive the copy of your conversation, as requested.
Cell C | DA
Please rest assured that we are actively investigating this matter and working to resolve it as quickly as possible. We understand your concerns and are committed to ensuring you receive the copy of your conversation, as requested.
Cell C | DA
Best regards,
Cell C's reply21 Feb 2025, 09:48
Official
We sincerely apologize for the frustration and disappointment you’ve experienced. We truly value your loyalty as a customer and regret that we have not met your expectations.
Please rest assured that we are actively investigating this matter and working to resolve it as quickly as possible. We understand your concerns and are committed to ensuring you receive the copy of your conversation, as requested.
Cell C | DA
Please rest assured that we are actively investigating this matter and working to resolve it as quickly as possible. We understand your concerns and are committed to ensuring you receive the copy of your conversation, as requested.
Cell C | DA
Best regards,
CL
Clarissa L's updateReviewer Update
21 Feb 2025, 09:50 Please rest assured that we are actively investigating PROMOSES
CL
Clarissa L's update21 Feb 2025, 09:50
Reviewer Update
Please rest assured that we are actively investigating PROMOSES
Cell C's replyOfficial
21 Feb 2025, 09:52Feedback will be provided as soon as possible.
Cell C | DA
Cell C | DA
Best regards,
Cell C's reply21 Feb 2025, 09:52
Official
Feedback will be provided as soon as possible.
Cell C | DA
Cell C | DA
Best regards,