1 reviews | Active since Mar 2014
STOP HARASSING ME
I have three contracts with Cell C, two of which are due for renewal. I am NOT renewing either of them as I only require the one number. One has already been cancelled and the other can only be cancelled on 25th October. Since July I have been receiving MUTLIPLE calls a day, all hours of the day and night, asking me if I want to upgrade. Regardless of how many times I have informed the callers that I am cancelling and will not be upgrading and to please remove my name from the call list, I will receive a call a couple of hours later. I have tried just killing the calls, but then they call repeatedly until I answer!!! Honestly, this has been going on for almost four months now. Get it RIGHT Cell C. Stop harassing your customers!!!!!!!!!!!!!!!!!!!! I DO NOT WANT TO UPDGRADE, FULL STOP, END OF STORY, NO DISCUSSION!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thank you for bringing this matter to our attention. We sincerely apologize for the repeated calls and the inconvenience this has caused you. Your experience is not reflective of the service we strive to provide.
We understand that you have chosen not to renew two of your contracts and have already canceled one. We will ensure that your request to stop receiving upgrade calls is honored immediately.
Please be assured that we are taking urgent steps to remove your number from our call list and prevent any further calls regarding upgrades. We would appreciate your patience and understanding as we resolve this issue.
Kind regards,
Cell C | GM
Thank you for bringing this matter to our attention. We sincerely apologize for the repeated calls and the inconvenience this has caused you. Your experience is not reflective of the service we strive to provide.
We understand that you have chosen not to renew two of your contracts and have already canceled one. We will ensure that your request to stop receiving upgrade calls is honored immediately.
Please be assured that we are taking urgent steps to remove your number from our call list and prevent any further calls regarding upgrades. We would appreciate your patience and understanding as we resolve this issue.
Kind regards,
Cell C | GM
I'm done with Cell C. I will be cancelling ALL contracts and going to another service provider
I'm done with Cell C. I will be cancelling ALL contracts and going to another service provider