CM
Charmaine M

1 reviews | Active since Jul 2016

22 Jan 2020, 16:49

STOP DEBITING MY ACCOUNT

STOP DEBITING MY BANK ACCOUNT I DO NOT OWE YOU MONEY.

REMOVE ME FROM YOUR DEBIT ORDER LIST

0
Replies (4)
Cell C
Cell C's reply22 Jan 2020, 18:13
Official
Good Day Charmaine 

Thank you for contacting Cell C regarding your debit order. 

May we have a detailed description of your query? This will allow us to best direct your query for a quick and efficient resolution. 

Regards 
NS  
CM
Charmaine M's update23 Jan 2020, 06:39
Reviewer Update
My contract with you has ended. Stop debiting my account. I’ve provided you with my ID number investigate and get back to me.

As per the statement I received in October, R70 I owed R70 but you are debiting R949. Unacceptable sort it out
CM
Charmaine M's update23 Jan 2020, 13:04
Reviewer Update
Yes cancellation was submitted, the retention dept. confirmed through email cancellation on the 09 July 2019 - 12:02


Dear Miss. Ntwanano Mukoki,

Thank you for contacting CELL C…

We are sorry to hear that you wish to cancel your contract with us. We sincerely hope that you would reconsider your decision to cancel and consider future deals to further enjoy Cell C benefits.

Kindly note that your service in terms of your contract *** will be discontinued on 13/September/2019 and your last invoice will be send to you during the following month. Please note that any accumulated bundled minutes will be lost.

Regards
Retentions
084143 |
RETENTIONS



Cell C
Cell C's reply23 Jan 2020, 15:47
Official
We'll sort this matter for you.

^PN