LP
Lichelle P
1 reviews | Active since Apr 2021
10 Jun 2021, 09:21
Stop calling it customer care!
Customer care-oh please!!! Rather call it customer frustration or customer irritation. Rudest consultant i have ever had to deal with! Only had good things to say about Cell C before, wil never tell anyone to have a contract with cell c ever again!!! Absolutely pathetic!
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
10 Jun 2021, 09:58Hi Lichelle
We would like to sincerely apologise for the unpleasant experience.
Please send us a brief description of your query and we will have it attended to urgently.
^MM
We would like to sincerely apologise for the unpleasant experience.
Please send us a brief description of your query and we will have it attended to urgently.
^MM
Cell C's reply10 Jun 2021, 09:58
Official
Hi Lichelle
We would like to sincerely apologise for the unpleasant experience.
Please send us a brief description of your query and we will have it attended to urgently.
^MM
We would like to sincerely apologise for the unpleasant experience.
Please send us a brief description of your query and we will have it attended to urgently.
^MM
LP
Lichelle P's updateReviewer Update
10 Jun 2021, 14:07I called to inquire about a double debit on my account as well as another debit order that is scheduled for 14 June (i have no idea what this debit order is for). The consultant informed me that this is because no order was put through last month - cool i understand- the reason was not no funds. I then asked he check why another debit order is scheduled - very abrupt he told me he doesn't know - i should phone back before the 14th - uhmmm well= reason for my call in the first place. He told me he can't help me- i asked if someone else can- No - he has to help clients - i can't be helped by anyone else. Regardless to say the problem has still not been resolved and obviously calling the customer care service won't get me anything except a bad attitude... ?♀️
LP
Lichelle P's update10 Jun 2021, 14:07
Reviewer Update
I called to inquire about a double debit on my account as well as another debit order that is scheduled for 14 June (i have no idea what this debit order is for). The consultant informed me that this is because no order was put through last month - cool i understand- the reason was not no funds. I then asked he check why another debit order is scheduled - very abrupt he told me he doesn't know - i should phone back before the 14th - uhmmm well= reason for my call in the first place. He told me he can't help me- i asked if someone else can- No - he has to help clients - i can't be helped by anyone else. Regardless to say the problem has still not been resolved and obviously calling the customer care service won't get me anything except a bad attitude... ?♀️
Cell C's replyOfficial
10 Jun 2021, 14:28Thank you.
We can confirm that no debit order has been scheduled for the 14th of June on your account.
Apologies for the inconvenience caused.
^MM
We can confirm that no debit order has been scheduled for the 14th of June on your account.
Apologies for the inconvenience caused.
^MM
Cell C's reply10 Jun 2021, 14:28
Official
Thank you.
We can confirm that no debit order has been scheduled for the 14th of June on your account.
Apologies for the inconvenience caused.
^MM
We can confirm that no debit order has been scheduled for the 14th of June on your account.
Apologies for the inconvenience caused.
^MM