****** SIM card and debit orders on my Cell C account.

Dear Cell C After a sometime money was debited from my bank account. I went to Cell C to enquire about the amount. They informed me that it was on a sim card on my name, however I had cancelled this SIM card the following day. Cell C smsed me to say that they are going to deliver the sim card. I smsed back to let them not deliver I have cancelled the card, however the courier delivered. I have sent the gentlemen back and explain that I have cancelled the card. I did not sign for the packages . I open a case and they investigated. ***. 03.06.2019. They told me they had to keep the sim card open to see who had the card. That was running the bill up. I have been calling cell c constantly and they said they closed the number ***. However they still keep taking money from my bank .I called again and was told the I need to call them back on the 16 April 2019. R01c/***4. I have not heard a word from them. I followed up and had Spoken to Cbu Moabelo 8/08/19. Ref ***. I have explained the situation and that R422.00 16/07/2019 and R500.00 18/07/2019 was taken from my bank account, keep in mind this is money that was rung up by someone who had ****** the sim card. I am still waiting and I need a refund for these fees. This have damage my credit rating and I was paying my account every month without any delay. I have been a customer for many years and never had a problem with cell c. However cell c has allowed someone to use my account and kept debiting me for this.

Please urgently can you sort this out for me! I want a refund and I want feedback on this urgently!