****** Phone Claim not being attended to and shows no empathy towards clients.

My cell phone was ******, I raised it with cell C insurance after being a loyal client for over 5 years and have never logged any claim or skipped a payment. They politely take their own time to respond to my escalation. I have provided all the required documents, yet they keep asking me for the same documents as if they are not reading my emails. I have called them many times and they keep giving me excuses. Also they are making me wait 5 days because their system shows incorrect information of when my device was last active. Even though I provided them with evidence. I explained that I use my phone for business and my source of income but they show no empathy and stick to their word and make me out to be a ****. this is unacceptable service.