JS
Jeremy S

1 reviews | Active since Jan 2017

13 Jun 2017, 17:54

****** Phone Can't be Blacklisted.

<p>I've had the unfortunate event of my spare phone being ******. This phone I keep, should the primary phone I'm using give problems. Then I can just switch the simcards, should the primary phone must go in for repairs. </p> <p>I phoned Cell C, and even went to one of their shops. They told me that the "spare phone " could not be blacklisted, because it had no simcard when ******. I produce the original packaging with IMEI number. </p> <p>They just turned a cold shoulder and told me it's my loss. The police needed the ITC number. And according to cell C they can only help me if I had a sim in the phone. The only way they would blacklist the phone. Apparently standard practice across all the network.</p> <p> </p>

0
Replies (3)
Cell C
Cell C's reply14 Jun 2017, 07:46
Official

Hi Jeremy

We have requested one of our team members to look into this matter and assist. You will be contacted shortly.

Regards

Cell C | PN

Cell C
Cell C's reply19 Jun 2017, 10:56
Official

Mpho has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

JS
Jeremy S's update20 Nov 2018, 13:20
Reviewer Update
Eventually resolved. Using the last number that was used in the phone