1 reviews | Active since Mar 2009
****** money, can't log issue
<p>I had over R600 credit on my prepaid Cell C account and I was running out of data so I tried to buy data via the USSD menu and then via the Cell C app. Both times I received SMS's saying that I had already used my free plan conversion and that the transaction was not successful. However, this morning when I checked my balance I only have about R100 left in my *** disappeared. I tried to log the query by calling the Cell C 140 number but get automated junk that doesn't let you log an issue.</p> <p> </p> <p>What happened to my money? I want my airtime back. And why can't I buy data anymore? </p>
We will ensure that this matter is sorted amicably. Do expect communication.
Regards
Cell C | DA
We will ensure that this matter is sorted amicably. Do expect communication.
Regards
Cell C | DA
So the problem appears to have been my fault. I had run out of data on my data bundle and unknowingly started using my credit for data, that used up my credit and that was why I could not buy a new bundle. My apologies for my mistake.
So the problem appears to have been my fault. I had run out of data on my data bundle and unknowingly started using my credit for data, that used up my credit and that was why I could not buy a new bundle. My apologies for my mistake.