****** money
<p>I am disgusted for the fact that the managers in the customer care division just does not care about their clients. I'm really pleased that I moved to Vodacom. I was debited an amount for cancelation that I already paid and after spending 2 hours on the phone and coming to the conclusion that CellC debited incorrectly. I am still waiting for a solution from a manager that was supposed to call me 2 hours ago. Contact center manager Mohammed Cassiem. Disgusted </p>
Hi Deeran
We have escalated this matter for further assistance. Do expect communication and be assured this will be sorted.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Hi Deeran
We have escalated this matter for further assistance. Do expect communication and be assured this will be sorted.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you kindly and really hope that someone calls me to get this sorted out
Thank you kindly and really hope that someone calls me to get this sorted out
And yet I am still to receive a call. My complaint was logged at 8am this morning and till now I still have not received any feedback. What is going on. Is this how Cell C runs their business. Just take money and could not care about the consumer.
And yet I am still to receive a call. My complaint was logged at 8am this morning and till now I still have not received any feedback. What is going on. Is this how Cell C runs their business. Just take money and could not care about the consumer.
Maropeng has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Maropeng has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Once again, I received a call from a guy named Lee go asking me for proof of payment. Even after I was told that the amount deducted from my account was in error and will be credited to my cell c account. I am still awaiting email confirmation for the conversation I had last week. I will not close off this query until I am certain that the issue is resolved.
Once again, I received a call from a guy named Lee go asking me for proof of payment. Even after I was told that the amount deducted from my account was in error and will be credited to my cell c account. I am still awaiting email confirmation for the conversation I had last week. I will not close off this query until I am certain that the issue is resolved.