****** IDENTITY DUE TO SUSPECT POPI NONE COMPLIANT

********** is the number I called Cell C with on the 19th July 2017 and I spoke to Phindiwe who I made an application with for a SmartData 2GB TopUp contract for R99.00 for 24 months ,I wanted the contract on my current number that I have which is ********** and she convinced me to take the open line at R99 per month with 2 GB for day and 2GB for night as it’s not possible to utilize my old number ********** on a TopUp contract that I want unless I take the SmartData 2GB TopUp contract for R99.00 for 24 months with a brand new cell number .So because that was not what I wanted and I badly wanted to keep my old number then I got convinced and accepted the open line because it would allow me to utilize my old ********** number .But few minutes later I changed my mind and called back to speak to her but could not get through to her and the gentleman(Forgot Name) who answered the call listened to what transpired and advised me that it is actually possible for me to use my ********** number on Top Up and he advised will e-mail Phindiwe so she can call me back..I waited too long for Phindiwe to return my call that I then decided to call again on the same day at around 16:05 on the 19th July 2017.I got through to a lady by the name of Ncumisa who advised that it is possible to migrate to my same old ********** number after the new line is open with a new cell number and it is effective 48 hrs after line is activated. The Phindiwe called back on the same day and I missed her call ,the next day she tried and I explained to her what happened when I spoke to her other colleagues and she still insisted that all her colleagues are wrong and it’s not possible to use my old number and that when I told her to then cancel this application.

Then on the 25th July at 08:51 I received an e-mail with a SmartData 2GB TopUp copy of contract for activation for R99.00 for 24 months as attached . 25th I followed up with Cell C and I got through to Lorraine Chaya who confirmed that they will migrate contract from new sim to old ********** sim card . Then I was now happy to proceed with taking the contract .There was a delay with finalizing the deal due to a few things I was in disagreement with concerning the contract when I spoke to Phindiwe before Lorraine resolved the matter, it had taken a few days before my concerns were addressed. The Sim card had to be delivered before the contract could be activated and that was arranged as I received a call from RAM DELIVERY SERVICES and they arranged for me to be at delivery address on the 26th July 2017.Before the delivery guy could arrive at my workplace in Fairland I received a call from a Cell C representative doing an after service follow up call to find out if I am happy with my new device which is an Apple iPhone 7.I realized there was something wrong and I asked the representative to please verify the information he has just supp**** me with and call me back again as I have never app**** for an Apple iPhone 7 but instead I did apply for a Sim Card only SmartData 2 GB Top Up Contract which is pending activation until delivered to me. Then the representative called back again after a few minutes to confirm what he stated in the previous conversation we had. I made it clear to him that I have no knowledge of this Apple iPhone.

I was really shocked and I asked him to provide me with more information with regard to this transaction. The representative advised me that the contract was opened at Rosebank Mall Cell C branch by a sales person called Nsikane Aniete Umoh,the contact number as ********** .I immediately contacted the Rosebank Mall Cell C branch for further information and a Sales Consultant by the name of Promise answered the phone,I asked for Nsikane Anietie Umoh and Promise confirmed that she is the person I am looking for, I then disclosed the reason for my call to her and she sounded shocked and advised me it can't be true because the lady who was in the Store by the name of Mothupi passed the XDS security check with a 100% and signed for everything and they verified all her original documents for the Apple iPhone 7 application before approval in the store on the 25th July 2017.I then told her that I am the real Mothupi and I have not been to Rosebank Mall the whole of 2017 and the Mothupi who signed a contract with her was someone who has ****** my identity. I then advised Promise that I will be coming to the store for further investigation with regard to this matter. I am planning to SUE Cell C becauseI have reasons to believe that someone intentionally leaked my personal information for ********** purposes or was negligent with my personal information.I contacted Cell C telephonicaly on the 19th July 2017 to apply for a Sim card only SmartData 2 GB Top Up contract and few days later I have an Apple iPhone that was bought with my IDENTITY that was ******,its either A Cell C employee leaked my information or was negligent with my personal information cause a **** profile was created and a cell was taken at Cell C Rosebank .Unfortunately for them they had to create **** DOCUMENTS as my application was not accompanied by any documents like bank statement/payslip/identity document/proof of address as it was a telephonic application and the consultant only had my identity number/bank details/full names.I have also managed to discover through the help of the Rosebank Branch Manager Beishen Naidoo ********** 003/ ********** 270 that the person on the **** ID used during the application of the Apple iPhone does not even look like the person who walked into Cell C Rosebank Branch as me.I also suspect that the Sales person at Rosebank is in on this SCHEME OR she really is *********** if she is unable to do basic simple security checks.The CASE NUMBER for this contract that was app**** for with my ****** IDENTITY is ********** 262_Cell Number ********** .I have opened a case with the SAPS for a *****/****** IDENTITY CASE NUMBER 203/7/2017 .I am still waiting for feedback with regard to this cellphone case and how far are they with CLOSING the account and making sure TRANSUNION/EXPERIAN/XDS has no record of this account on my name.

I have incurred so much cost due to this matter and CELL C needs to look into this before I approach HALO PETER and I hope I will not be disappointed because so far things are not looking good from your side with how you are dealing with this issue and the URGENCY of the problem at hand.

Awaiting your soonest feedback.