1 reviews | Active since Jun 2012

21 Jan 2018, 11:27

****** Handset

Item: Cell C
Rating: 1
Author: Justinah A

My son's phone was ****** yesterday and I tried to report it and they asked him questions he couldn't answer. All I'm trying to do is to get a reg Nr to open a case for insurance purposes. Cell C is the worst network and their customer service is very poor. I need to report this case today in order to start claiming from the insurance tomorrow. Can somebody please contact me urgently to get this matter resolved.

Helpful (0)

Replies (6)

Cell C's replyOfficial

22 Jan 2018, 08:03

Good morning Justinah

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C's reply22 Jan 2018, 08:03

Official

Good morning Justinah

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C's replyOfficial

22 Jan 2018, 13:04

As per feedback, please forward the required document to Lungi and she will assist further with this matter.

Regards

Cell C | PN

Best regards,

Cell C's reply22 Jan 2018, 13:04

Official

As per feedback, please forward the required document to Lungi and she will assist further with this matter.

Regards

Cell C | PN

Best regards,

Justinah A's updateReviewer Update

23 Jan 2018, 07:54

Good day, I did send the signed form back yesterday already at 11:46 and I did forward again today. Can Lungile please check her emails coz I send another 1 yesterday asking her if she got my email around 14:49pm and she never responded. I hope this is not going to delay the process with another day due to the email not being red on time. On my side it shows that the email was delivered but not red. Please keep me posted by email about when I can expect the required details.

Justinah A's update23 Jan 2018, 07:54

Reviewer Update

Cell C's replyOfficial

23 Jan 2018, 08:00

Noted, Lungi will keep you updated.

Regards

Cell C | PN

Best regards,

Cell C's reply23 Jan 2018, 08:00

Official

Noted, Lungi will keep you updated.

Regards

Cell C | PN

Best regards,

Justinah A's updateReviewer Update

23 Jan 2018, 09:33

Thank you very much Lungile and team my handset is blacklisted and I received the ITC ref nr. now I can get my son a new phone. I'm very greatful thank you.

Justinah A's update23 Jan 2018, 09:33

Reviewer Update

Thank you very much Lungile and team my handset is blacklisted and I received the ITC ref nr. now I can get my son a new phone. I'm very greatful thank you.

Cell C's replyOfficial

23 Jan 2018, 10:21

You're welcome and thank you for allowing us the opportunity to assist.

Have a great day.

Regards

Cell C | PN

Best regards,

Cell C's reply23 Jan 2018, 10:21

Official

You're welcome and thank you for allowing us the opportunity to assist.

Have a great day.

Regards

Cell C | PN

Best regards,