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I purchased a data bundle on 1 August 2022 (50 gig). By 15 August, my bundle was depleted. I have bought this bundle since the 50G for 6 months promo started. The bundle use to last 2.5 months. Suddenly it lasts 2 weeks. My data usage has not increased. it is less since online schooling fell away.

On Monday 8 August my sms record shows that I had a balance of 40947 MB at 1h:38, then suddenly a balance of 25591 at 19h47. I have a zoom call at 17h00 to 19h00 on a Monday, so I cannot possibly imagine how approximately 15 gig vanished. I loaded 1 gig vodacom data on my daughters phone for my next 2 hour call the following and it lasted, with about 300MB to spare.

I am grossly unhappy. This happened once before and when I asked for itemized billing, it showed that a cell C technician had logged into my line in the middle of the night.

At one of my meetings someone told me that they get free data from a connection, as long as they don't use to much at a time. They pay this person R300 a month.

I think cell C needs to audit the processes and network access for their staff

This is preposterous. I need you to please refund me my money. Cell C staff are not honest.