****** Contract Phone

Hi <br> <br> Please advise , I took a contract phone on the 20th of February with Cell C, unfortunately my house was broken into on the 1st of March and the phone was ******. I called the call centre requesting that they blacklist both the phone and sim which the call centre agent , a lady confirmed will be done. I then asked her to explain to me what the process is if I want to cancell the contract seeing that I have lost the phone through theft and I had not even had any airtime loaded on the new contract, she explained that there is indeed an amount to pay in addition to the cancellation fee , she alo explained that there is some other amount I will have to pay for the phone itself, i was in disbelief more since its only been 8 days since I have had the phone. The lady refered me to some other department but said the department only works in the afternoon. I would like to get clarity on what it is that I am liable for as far as payment for my cancellation for this contract. I do not have the phone because it was ******, I had not even received or used any of the airtime when this unfortunate incident occured. Please advise