****** airtime and data

CELLC I WANT MY DATA AND AIRTIME RETURNED!!!!

I bought R100 cellc airtime and loaded to my Samsung tablet just before 7pm on 3rd January 2018 and received 300megs of free data as is normal. Less than 2hours later all data and the R100 airtime was depleted. Generally 300megs data lasts about 3-4days AFTER surfing the net. I convert the R100 airtime to data for which I receive 500megs just before that is used up. Today before 9pm all data and the R100 airtime is gone before I even got to use it. I called the customer support center and was told by the very consultant that CellC will take a month to investigate my data disappearance which is the company policy. Angered by this I asked to speak to her direct report. I was put through to a team leader who identified himself as Thasveer who promised to pull the account and revert to me within 10 mins with feedback. He asked if I could accept that a technician call me while he conducted his investigation to check the phone settings to which I agreed however I confirmed that I will still be expecting the feedback call. Thasveer promised he will call back as he is avoiding having me hold for those 10 mins it would take him to access my information and resolve my query. After the technician had called and gone through the settings check his conclusion was that its the manufacturer settings which automatically updated my back ground data which had used up the data and airtime. I reiterated that I don't agree as I have been using cellc as a service provider for many years on various handsets and this was how I monitored my usage and had never had this issue before. Shortly thereafter I received an sms with a ref no indicating that I had logged a complaint. It's now 23.50 and I still haven't received the feedback call from Thasveer as he had promised. I decide to call the contact center again and was told that Thasveer finished his shift at 10pm meaning he **** about the feedback call. I'm totally disgusted by CellC and the manner in which my complaint was handled. I WANT MY AIRTIME AND DATA RETURNED IMMEDIATELY!!!