****** Airtime

My Cell number has been blocked for Subscriptions since early 2019, I keep track of my airtime usage daily, R 60 disappeared on 16 July, I checked for subscriptions by using Cell c procedure *133*1#, the procedure confirmed that my number is blocked and confirmed that there is no current subscriptions. Cell C call center operator Gcinile however informed me that there is a subscription with Basebone Cape Town tel ***, she could not explain how Basebone got passed my Block or why the procedure does not show the subscription, I asked to speak to a manager and Sanele Mgabhi phoned later, he undertook to get my money back from Basebone, this has not happened, I sent now two e-mails to ***, A standard letter was sent back to me, I tried to phone Basebone bus was holding so long for an operator that I gave up. I also sent two e-mails to ***. On 17 July another R 40.14 disappeared, I phoned the Cell C ***** line and spoke to Clinton, he advised to dial *133*3# and follow a procedure to block premium subscriptions and SMS, this apparently worked as no airtime disappeared yesterday 18 July, he could also not explain how Basebone got passed my block or why *133*1# did not show the subscription