TT
Thanuj T
1 reviews | Active since Jan 2017
28 Jun 2017, 15:38
Stinking service
<p>I took out a data contract and recived a faulty mini ZTE router,i was told that i need to wait 3-7 days for collection off the device and then another 7 days for them to assess the device before i can recieve a new device.I requested to cancel to contract however was told to wait until the device is assesed before cancelling the contract,I am taking this up with the CPA.Yoour service stinks</p>
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
28 Jun 2017, 15:52Hi Thanuj
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
One of our team members will contact you and assist
Regards
Cell C | PN
Best regards,
Cell C's reply28 Jun 2017, 15:52
Official
Hi Thanuj
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
One of our team members will contact you and assist
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
29 Jun 2017, 15:48Moses confirmed that he has contacted you and provided interim feedback.
Regards
Cell C | PN
Best regards,
Cell C's reply29 Jun 2017, 15:48
Official
Moses confirmed that he has contacted you and provided interim feedback.
Regards
Cell C | PN
Best regards,
TT
Thanuj T's updateReviewer Update
30 Jun 2017, 16:05Thanks Moses for takinng ownership of my query and making sure what was agreed upon was done.You surely know how to deal with customers issues
TT
Thanuj T's update30 Jun 2017, 16:05
Reviewer Update
Thanks Moses for takinng ownership of my query and making sure what was agreed upon was done.You surely know how to deal with customers issues
Cell C's replyOfficial
03 Jul 2017, 11:46Thumbs up to Moses for the great service!
Thank you for the compliment.
Have a lovely day further.
Regards
Cell C | PN
Best regards,
Cell C's reply03 Jul 2017, 11:46
Official
Thumbs up to Moses for the great service!
Thank you for the compliment.
Have a lovely day further.
Regards
Cell C | PN
Best regards,