NT
Naum T
1 reviews | Active since Sept 2010
19 Nov 2019, 09:11
Stinking cell c service
I did an upgrade with them. Got a new handset and sim card. Upon inserting sim card in the handset, it says "emergency calls only". I contacted cell c, as this went on for more than a week. The consultant told me to buy another cell c sim card, rica it, and call for a sim swap. But no, the new sim card also did the same "emergency calls only". I call cell c again, from a telkom number since the two cell c sim cards are not recognised in the new device. Now I am told I should call them from a cell c number, other than that I am going to be charged for the sim swap. Really now? How do I get charged for a sim swap for both sim cards which are not working? I have exhausted airtime now, and can no longer be in touch with their customer service. And I am supposed to sit back, smile and wait for the bill for services I never used? Really Cell c? It's a new sim, which came with a new device. When I give them the rica, I am told they do not have it on their system. I have been their client for more than 5 years, and this is the thank you I get. I am fuming, feel like cancelling the so-called upgrade.
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Replies (3)
Cell C's replyOfficial
19 Nov 2019, 10:16Good day Naum
We sincerely apologize for the unpleasant experience.
As per our Telephone conversation, we will contact you shortly to assist with a SIM swap.
^NT
We sincerely apologize for the unpleasant experience.
As per our Telephone conversation, we will contact you shortly to assist with a SIM swap.
^NT
Best regards,
Cell C's reply19 Nov 2019, 10:16
Official
Good day Naum
We sincerely apologize for the unpleasant experience.
As per our Telephone conversation, we will contact you shortly to assist with a SIM swap.
^NT
We sincerely apologize for the unpleasant experience.
As per our Telephone conversation, we will contact you shortly to assist with a SIM swap.
^NT
Best regards,
NT
Naum T's updateReviewer Update
19 Nov 2019, 15:48I have spoken to Theodore. We did a sim swap, and I am hoping it works.
NT
Naum T's update19 Nov 2019, 15:48
Reviewer Update
I have spoken to Theodore. We did a sim swap, and I am hoping it works.
NT
Naum T's updateReviewer Update
20 Nov 2019, 10:07After speaking to Theodore (I guess she said she was in the social media dept, if my memory serves me well), we managed to do the sim swap. And I am glad to say I am now connected, with no charge for a sim swap as it is an upgrade (unlike what another customer agent told me that I was going to be charged for the sim swap). Theodore was very patient, and knew what she was doing. Thanks Theodore. I'm just disappointed that I had to report this via hellopeter.com for my query to be attended. Thank you very much hellopeter.
NT
Naum T's update20 Nov 2019, 10:07
Reviewer Update
After speaking to Theodore (I guess she said she was in the social media dept, if my memory serves me well), we managed to do the sim swap. And I am glad to say I am now connected, with no charge for a sim swap as it is an upgrade (unlike what another customer agent told me that I was going to be charged for the sim swap). Theodore was very patient, and knew what she was doing. Thanks Theodore. I'm just disappointed that I had to report this via hellopeter.com for my query to be attended. Thank you very much hellopeter.