STILL WITHOUT A PHONE - STAY AWAY FROM CELL C

original complaint:REF ***, ***. Contract signed December 2014 BB 9720. Could not charge end of March 2015 - sent in for repairs Received a REFURBISHED phone, Same error with this phone, sent back Got message the phone is beyond repair and out warranty. How on earth can I sit with this nonsense if a NEW PHONE had an error within 4 months Then the REFURBISHED phone has an error after I had it for 4 months? Why do I have to wait till they now send it to the manufacturer and still pay contract fees? Why cant I get a NEW PHONE Or the choice to end the contract. Not my fault that I get a FAULTY phone TWICE. Now they say its out of warranty???? The REFURBISHED phone????? I want what SIGNED FOR- a phone that is NEW and NOT FAULTY. Just a waiting game and I still pay my contract. ....after a month no solution - the \refurbished phone = cant be repaired