Still waiting to upgrade for Christmas!

<p>I have bèn trying to upgrade my 2 cell phone contracts with cell c since the 19th of December 2016. One of my contracts was upgraded , but It took four days and I sat in the store at the Glen for 7 hours, refusing to leave without the upgrade. When the first contract was upgraded the consultant assured me that should only come back the following week that the second upgrade should go forward without any sort of hitch. On the 30th of December I returned to the store to try and do the upgrade but was told that all processes had not been followed as it is an early upgrade etc etc. I spoke to customer care who were most UNHELPFUL and rd me that there was nothing they could do. The consultant at cell c the Glen has been helpful but I have yet to have everything my contract upgraded even though it's been two weeks and I've paid money (commitment fee) and I've made it clear that I need the phone to be upgraded. </p> <p>I am extremely disappointed in the service from cell c in general and need this matter urgently resolved, I don't know what more to do. Should u sit in store for 7 hours again? Is that customer service? </p>