Still waiting on your feedback

So it has been 4 working days since I logged my dispute with your call center regarding the add on data bundle not being removed from my line after I requested it in January. I was advised by your consultant that it would take 2 working days for someone to contact me back with a resolution as they would need to consult the call recording for more information. The reference number I received is: *** and no one has contacted me as of yet. If I do not receive feedback, I will stop my debit order for my primary line until this is resolved as I expressly requested removal of the add on because of the price hike of data and the fact that Cell C coverage is shocking where I live so the extra cost is not worth it.