AI
Aqeelah I
1 reviews | Active since Dec 2023
18 Dec 2023, 17:03
Still waiting on phone😡😡😡
Husband took out a new contract 4th Dec Samsung A04. Application approved. Two weeks later no phone. Contacted them, just to hear phone was discontinued. Redid application for Samsung A14 on the 12th Dec. Still waiting on phone. All they tell me is that the application is in QC. What does that even mean. Pathetic customer service. And I know they wont even respond to this.
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Replies (3)AI
Aqeelah I's updateReviewer Update
18 Dec 2023, 17:23Hi Cell C
Well hopefully someone will at least call. Up until now, I have been doing all the calling. Will await that phone call.
Kind regards
Aqeelah
Well hopefully someone will at least call. Up until now, I have been doing all the calling. Will await that phone call.
Kind regards
Aqeelah
AI
Aqeelah I's update18 Dec 2023, 17:23
Reviewer Update
Hi Cell C
Well hopefully someone will at least call. Up until now, I have been doing all the calling. Will await that phone call.
Kind regards
Aqeelah
Well hopefully someone will at least call. Up until now, I have been doing all the calling. Will await that phone call.
Kind regards
Aqeelah
AI
Aqeelah I's updateReviewer Update
19 Dec 2023, 09:25Just received a call from one of your consultants. To say that I am utterly disgusted, would be an
understatement. I well aware of what is currently happening and for your consultant to explain it to me again, well that says a lot. You still can't provide me with any answers as to why the contract is in QC approved from the 12th already. That was made clear by the consultant as she had no clue. Safe to say we will be cancelling that contract with immediate effect. You guys really are a joke.
understatement. I well aware of what is currently happening and for your consultant to explain it to me again, well that says a lot. You still can't provide me with any answers as to why the contract is in QC approved from the 12th already. That was made clear by the consultant as she had no clue. Safe to say we will be cancelling that contract with immediate effect. You guys really are a joke.
AI
Aqeelah I's update19 Dec 2023, 09:25
Reviewer Update
Just received a call from one of your consultants. To say that I am utterly disgusted, would be an
understatement. I well aware of what is currently happening and for your consultant to explain it to me again, well that says a lot. You still can't provide me with any answers as to why the contract is in QC approved from the 12th already. That was made clear by the consultant as she had no clue. Safe to say we will be cancelling that contract with immediate effect. You guys really are a joke.
understatement. I well aware of what is currently happening and for your consultant to explain it to me again, well that says a lot. You still can't provide me with any answers as to why the contract is in QC approved from the 12th already. That was made clear by the consultant as she had no clue. Safe to say we will be cancelling that contract with immediate effect. You guys really are a joke.
Cell C's replyOfficial
19 Dec 2023, 09:37Dear Aqeelah Ismail
We hope this message finds you despite the evident dissatisfaction you've expressed. We want to extend my sincerest apologies for the frustration and disappointment caused by your recent interaction with our consultant. Your feedback is crucial to us, and we take your concerns seriously.
We fully understand and acknowledge the frustration you feel regarding the delay in processing your contract and the lack of clear communication on our part. We want to assure you that we are actively addressing this issue internally to prevent similar occurrences in the future.
Regards,
Cell C | TM
We hope this message finds you despite the evident dissatisfaction you've expressed. We want to extend my sincerest apologies for the frustration and disappointment caused by your recent interaction with our consultant. Your feedback is crucial to us, and we take your concerns seriously.
We fully understand and acknowledge the frustration you feel regarding the delay in processing your contract and the lack of clear communication on our part. We want to assure you that we are actively addressing this issue internally to prevent similar occurrences in the future.
Regards,
Cell C | TM
Cell C's reply19 Dec 2023, 09:37
Official
Dear Aqeelah Ismail
We hope this message finds you despite the evident dissatisfaction you've expressed. We want to extend my sincerest apologies for the frustration and disappointment caused by your recent interaction with our consultant. Your feedback is crucial to us, and we take your concerns seriously.
We fully understand and acknowledge the frustration you feel regarding the delay in processing your contract and the lack of clear communication on our part. We want to assure you that we are actively addressing this issue internally to prevent similar occurrences in the future.
Regards,
Cell C | TM
We hope this message finds you despite the evident dissatisfaction you've expressed. We want to extend my sincerest apologies for the frustration and disappointment caused by your recent interaction with our consultant. Your feedback is crucial to us, and we take your concerns seriously.
We fully understand and acknowledge the frustration you feel regarding the delay in processing your contract and the lack of clear communication on our part. We want to assure you that we are actively addressing this issue internally to prevent similar occurrences in the future.
Regards,
Cell C | TM