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1 reviews | Active since Jun 2016

11 Feb 2025, 17:13

Still waiting for refund.

So cell c Informed me as a client that I will receive my refund within 3 to 7 days gues what today Is day 7 and not a word.. I can't wait for my story to go public as I'm tired of this company robbing their own clients. Deducting with my permission and now I also have to pay for unauthorized debits. No more cell c and I won't recommend this provider to anyone.

0
Replies (10)
Cell C
Cell C's reply11 Feb 2025, 17:36
Official
Dear Carmen J

Thank you for reaching out to us, and we sincerely apologize for the delay in processing your refund. We completely understand your frustration, especially given the time frame we initially provided.
We are actively investigating your case and will ensure that the refund is processed as soon as possible. Please rest assured that this matter is a priority, and we are committed to resolving it promptly.
Thank you for your patience, and we apologize again for the inconvenience caused.

Regards
Cell C | NT
's update11 Feb 2025, 18:25
Reviewer Update
Thank you
's update12 Feb 2025, 07:19
Reviewer Update
Still waiting??? If I dint get my money in my account before 12 all these complains will be posted on social media.. I'm really disgusted with cell c.
's update12 Feb 2025, 09:39
Reviewer Update
So I received news to wait another week after it was promised to have my money in 7 days.. I'm taking this to the news
's update12 Feb 2025, 11:03
Reviewer Update
Now requested statements who will be liable for that,, I've sent everything to you guys as requested aleady
's update13 Feb 2025, 07:08
Reviewer Update
Hi still no feedback?
's update13 Feb 2025, 10:13
Reviewer Update
Same reply over and over.. handled by a team since the 2nd February you guys are really bad. You service is bad.
's update13 Feb 2025, 14:40
Reviewer Update
??¿????????
's update13 Feb 2025, 17:37
Reviewer Update
Thank you Neo
's update14 Feb 2025, 20:08
Reviewer Update
So the wait continues