STILL WAITING FOR MY PHONE!!!

I reported my ****** phone to on the 05/02/2015 they gave me endless run around with requirements, every time i followed up they would not have my documents on record and no calls logged for my previous inquiry. When they finally decided to authorize the claim they told me that they would send my phone to the store and i would have it in a few days. I followed a few days later only to be told that they had no stock of my phone and i could choose from an array of other phones, well needless to say no one called me back to confirm which phone i had chosen. I then called them back the following day of which i was told they have ordered my phone (note 3) from another supplier and i would have it delivered by 10/03/2015 for the latest. No prize for guessing i still DO NOT HAVE MY PHONE!!!<br> <br> I called the call center today to follow up and the agent tells me that the claim was authorized and i should check with the store if they received the phone. The store has NOT received the phone i have been calling them back to ask WHAT IS THEIR EXCUSE now and guess what my call is not being answered!!! After holding on for more then 20 minutes the line just goes dead!!