DB
Donovan B

1 reviews | Active since Jun 2017

03 Jul 2017, 23:08

still waiting for CellC Summit data

<p>On 02 June, i bought my daughter a CellC Summit phone R999. On 06 June i loaded a R50 recharge voucher. The promotion say 500MB X 12 months will be received, but till to date i have not received this data. Before i buy another R50 voucher, somebody at CellC need to fix this situation.</p> <p>I have called the Customer care centre on numerous occasions , just to be send to the CellC store where i bought it. The store then say i have to call Customer care, was given this reference number ********** 824. But this means nothing because i then gets send back to the shop. I was advised by the store to lodge a complaint on Twitter/Facebook/etc. Was also at a diffrent store and they send me back to the store where i bought the phone.</p> <p>Can't really take the phone away from my daughter, so i'm stuck with it. You are pathetic CellC!!!! My daughter say you are *****+*****s , not hounering the deal.</p> <p>Call me on my number if any one at CellC deside to fix this. ********** 188</p>

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Replies (2)
Cell C
Cell C's reply04 Jul 2017, 08:23
Official

We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply05 Jul 2017, 17:00
Official

Moses has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,