1 reviews | Active since Dec 2010
STILL WAITING FOR AN ANSWER....
Is someone from Cell C actually going to get back to me regarding my query i logged? I asked you guys if one buys out a contract. Will the balance of the data and airtime on the remaining months of the contract be forfeited. Or will this be loaded to the SIM seeing as it is then paid for?
If not too much trouble can I perhaps get an answer? Ideally before the Rapture?
Thanks
Good morning Juan
In terms of contract buyouts, Cell C was offering up to R20 000 in helping customers to buy themselves out of their contracts by leaving their old cell phone network service providers if they were unhappy. Meaning if the customer had remaining months then the customer would settle those months with the amount received from Cell C and switch to Cell C.
In terms of an upgrade, if the new contract is set to kick-in at the end of the current contract term, contract benefits will not be forfeited. If the upgrade is immediate you will not be able to carry over available minutes when you upgrade. You will lose any unused airtime, minutes, SMS bundles as well as data bundles that you may currently have available. Therefore, it is important to use your airtime, SMS bundles, and data bundles before you upgrade.
We'll get someone to contact you and provide clarity
Regards
Cell C | PN
Good morning Juan
In terms of contract buyouts, Cell C was offering up to R20 000 in helping customers to buy themselves out of their contracts by leaving their old cell phone network service providers if they were unhappy. Meaning if the customer had remaining months then the customer would settle those months with the amount received from Cell C and switch to Cell C.
In terms of an upgrade, if the new contract is set to kick-in at the end of the current contract term, contract benefits will not be forfeited. If the upgrade is immediate you will not be able to carry over available minutes when you upgrade. You will lose any unused airtime, minutes, SMS bundles as well as data bundles that you may currently have available. Therefore, it is important to use your airtime, SMS bundles, and data bundles before you upgrade.
We'll get someone to contact you and provide clarity
Regards
Cell C | PN