STILL waiting for action/resolution of my inability to transfer/share data from my cell phone: refer your case *** (and previous)

So, Cell C, it’s now 7 months (and counting?) down the track on my inability to transfer/share data from my cell # *** and still neither an explanation or a solution from you. To add insult to injury, I received a call on Wednesday 13th (084 135), from one of your employees (name not recorded) who asked if I had yet had a response and in light of my negative response, said person advised that the issue would be referred to your “Technical”. Nothing from Technical to date, but, not surprising as, in my experience, any issue referred to them gets nowhere and disappears down a bottomless hole. To double the insult/injury factor, I went in to my local Cell C retail outlet yesterday to discuss upgrade and related options and whilst there asked why I can’t share/transfer from mobile # and the consultant gave me an answer off the cuff: because I am running two numbers on the app in my phone (the other is my data # ***) and the “app functionality” only allows for share/transfer from on of the #s. Why could this info not have been given to me back in February when I first raised the issue – would have saved a lot of bother on both sides, yes?. It also raises the question: Is this consistent with ICASA requirements? But, Is this the correct answer anyway? I remind you that I am also unable to transfer from *** via either of my profile in your web site or via your USSD functionality on *147#, Perhaps, therefore, the answer lies somewhere deeper in your protocols, policies or system programming. How about some resolution this time around so that I don’t have to come back to you in a month’s time again?