STILL WAITING FOR A SOLUTION TO MY PROBLEM - 20 DAYS LATER!!!!

I app**** for a new contract with Cell C. I spoke to NCUMISA FOXI and we agreed on the package that I thought I needed - MediaPlay with approx 900 minutes, 500 sms's and 4g data. At the end of our conversation she confirmed with me that this is a top up package, and I thought that when all of the above are used in a month, then I would need to top up, which would be highly unlikely. I received my phone and I thought all was in order! When i went onto my laptop to do my internet banking after receiving my new phone, my bank - Nedbank, send a verification sms to approve a transaction called "approve it message". When I rep**** to the message on my phone, the bank was not receiving the message so I was unable to do my banking! I contacted the bank, and because I was receiving the sms, there was obviously something wrong with the message going back to the bank - hence Cell C. I called to get help. That was at the beginning of JULY! I called your technical department who told me there was a problem when they ported the number and then someone else told me they need to provision my number, and someone else in your technical department told me they only deal with internet!! Ncomisa got her manager Karabo Makhudu to speak to me. He told me that messages to the banks are "special" sms's and that I would need to buy airtime to be able to send messages back to my bank to transact!! I sent and email to Karabo on 8 July and have still not had the courtesy of a reply. Are these the Managers that you employ, that do not reply to your customers?? Really, minutes apparently at Cell C is not airtime??? Also, 500 sms's in my package do not include "special sms's"?? I have never heard so much *******!! But I went to buy R50-00 airtime and the messages to the bank are still not going through!!! Clearly Ncomisa did not explain this part properly at all. My minutes that I pay for every month - 500 of them, also do not include 0860/1 numbers, and I need to buy airtime for this as well!!! I have sent messages via Facebook messenger since 8 July asking for a solution and a Manager with a solution to contact me. Instead, Moses called me to tell me I need to buy airtime! Another lady told me I need to buy more airtime for this to wor**** Everyday, I send a message via Facebook messenger and everyday I get the same response - We'll be in touch, or our team is following up on the matter or you need to buy airtime!!! WHAT ABOUT FINDING THE SOLUTION AS MY SERVICE PROVIDER INSTEAD OF TELLING YOUR CUSTOMER WHAT TO DO???? Let's see how long it takes for a manager to call me to get this sorted out. Another month?????? This is not service!!!! IT's shocking!!!! Next complaint will be sent to your business partner Buffet Investments!!!