Still waiting for a response or solutions

I'm still waiting for a response or solutions to my problem which cellc just closed and dismissed as my fault which was theirs. I called them last year around September,October to find out the cost for forwarding calls from my *** number to my *** number. The customer service agent told he or she isn't aware of any cost and I must call the other network,which I did. So with the info I setup my forwarding. One month I wasn't charged, any account came down, saved me money. Next month they started deducting from my free minutes I build up because of this and then charging my account!! It's dishonest!! !. If I was told the charges, I would not have setup the forwarding in the first place!!! !! I'm furious about the service and how I'm being handled. No proper customer service!!! !! !