Still waiting for a response from Cell C Regarding my Complaint.

<p>Today i managed to get a response from Cell C regarding my insurance claim however to be honest they were not very helpful. someone called me back and and said that they were sorry for the delay and inconvience that it has taken over a month to try get my insurance claim and they promised me that someone was going to contact me back with regards to this issue. I was supposed to get a response today and i never received any phone call from insurance department after a guy promised me that i was definatly going to get feedback. I am now confused and i dont know where to go or speak to about this matter. Cell C is taking money in my account every month but nobody is willing to assist me. They have very rude agents i dont even think they are trained very well. When you try to speak to Insurance agents they cut the line before you can even explain your story so im really worried about my insurance claim ... October is coming to an end very soon and i am going back and forth trying to do something so simple worse part that i am paying for. Mybe the directors or the CEO really needs to sit down with team managers and really find out what are they doing interms helping or working hand in hand with their agents to deliver really great service before the Company start skinking again. Its actually the stuff that is bringing the company down and i feel this really needs to be taken into consideration and looked at. All i want is to proccess my insurance claim and io want this to be done really fast and i deserve some compansation about this. This is really bad customer experience and the service is shocking. i will never recommend Cell C insurance to anyone after such a BAD BAD BAD BAD BAD WORSE SERVICE I HAVE RECEIVED.</p>