!!!STILL WAITING FOR A PROMISED ITC NUMBER FROM cell c!!!

Hello

I am typing this review with so much disappointment and remorse to why I switched from my previous service provider to cell c. I lost my cellphone on the 17th of February 2021 and called my insurance company so one of the things that they requested was an ITC number to process the claim. I called cell c for the blacklisting of my device and ITC number. I passed all my security questions and I was notified that I will receive the number within 48hrs via sms. I was also given a case number 1*** 7 to make a follow up after 2days. I informed my phone insurance company that I am only able to have the ITC number after 2days which will be on the 19th of February 2021. I called Cell c again on the 19th of February and I was told that the case has not been resolved. I waited again and called on the 22nd of February and I spoke to one of the consultants who told me that her team leader, Anya Chivizhe will contact me back after she is done with a phone call. I waited and no call came through. I called again yesterday and another consultant told me that she will send me her team leaders email address and her work contact details but no message was sent. I called again this morning( 23rd February) at 08:17 and I spoke to consultant Zama Sibiya who told me that they apparently opened another case for me on Saturday(20th February) but to my surprise the previous case was not resolved and she told me that her team leader Ashley Raman will contact me since she is still in a meeting. I am still waiting for her call but now my problem is my insurance company is still waiting for the ITC number in order to proceed with my claim. Right now I do not have a phone and I am sitting with a claim that requires a number I cant get because of cell c employees incompetence. My insurance requested an affidavit from the police and they might not request the ITC number. I did as requested however they told me that my service provider has not blacklisted my phone as yet so they need my ITC number ASAP.