Still waiting

<p>On the 31 December 2016, there was an amount of R 209.71 deducted from my bank account, over and above my normal contract fee of R 719.</p> <p>I phoned on the 3 January 2017 as 1 and 2 were public holidays. I was told to send an email to ********** and to include my bank statement where these monies are shown as they couldn't find anything on their system. I received an email from CellC with incident number: 170 ********** 14 to say someone would be in contact with me within 24-48 hours. I assumed that these monies were for a contract that I cancelled and paid in full for 2 months ago.</p> <p>I have been everyday, last week only to be dealt with in a rude manner, and one call centre agent even put the phone down in my ear. I get told that someone will call back in 30 minutes, and then never does and I was told to send through the email again as they never received anything!!! I'm fuming, all I want is answers and no one can seem to help. The last person I spoke to on Friday was T. de Gama who asked me to send documents through once again which I did and still no response.</p> <p>Please can someone tell me what is going on and when I will receive my money back???</p>