mS
michelle S

1 reviews | Active since Oct 2015

01 Nov 2016, 13:05

STILL WAITING

<p>So I waited more than a week for Cell C's sales person to call me back after I was approved for a new contract. When they phoned me I asked them to change the delivery address to my work address. It took me more than 7 minutes to spell everything out as the person could not understand what i was saying. RAM then smsed me to tel me they are delivering to my home address. I phone RAM to tell them that the address is wrong and they told me only Cell C can change it. I then phone Cell C to ask why the wrong address was given and to change the address. I then received an sms the next day from RAM to say that it could not be delivered as nobody was at that address (nobody changed it after I called again). I again phoned Cell C to try and find out what the problem was. Again they insured my that everything will be changed and be delivered the next day. It has now been 11 days and I have still not received the phone. I have explained to them numerious times the reason I wanted the contract is that I needed the phone within a week. I am extreamly frustrated and see that contacting them numerious times is not helping</p>

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Replies (1)
Cell C
Cell C's reply01 Nov 2016, 13:49
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN