Still unhappy!!

I am extremely disappointed that after weeks of discussions with your team, this matter is still not resolved.

On Friday, I was contacted by Cell C and advised to make a payment, which I immediately did. Shortly after, I received a call stating that the payment was not yet reflecting and that I would be contacted again once it had been processed.

Despite this, today I received an URGENT email from VVM Attorneys informing me that I am allegedly in breach of contract and that I will be handed over.

What is going on at Cell C? How can such poor communication and mismanagement continue to happen? Is this truly how loyal clients are treated?

I urgently request written confirmation that my payment has been received and that no further legal action will be taken against me.

I look forward to your immediate response and resolution.