1 reviews | Active since Jun 2016
Still trying to bill me a month after my contract was cancelled
<p>My Cell c contract was expiring on the 2nd of May 2016, I called them in March to make sure I provided more than 30 days notice, stated I wanted it cancelled on the last day which was the 2nd of May. The operator suggested I cancel it from the end of may as I would be paying for May the end of April any way (subscription is paid for in advance) and they would still bill me the full month even if I only had it fro 2 days of May, told them to cancel it that day anyway. On the 2nd of May I received a confirmation SMS that my line had been moved to prepaid (Supercharge). Sometime during may I put a stop on the cell c debit order as I do with any account I end/cancel. <br />And surprise surprise Cell C tried to debit my account at the end of May for the full amount!! This is a FULL month after my contract was cancelled. They then start sending me messages about how they will list me, etc. I e-mailed them about this and saying I wanted feedback but of course only get the auto-response. I don't want to phone the call centre as I want it all on writing and really don't want to speak to a "customer service" rep who will more than likely not have a clue. <br />Today, they ****** BLOCK MY PREPAID LINE! I AM NOT ON CONTRACT WITH CELL C ANYMORE BUT THEY SUSPEND MY LINE!!! I was actually tempted to sign up with them again when a decent phone/deal came out as I thought I didn't have hassles with them BUT NOW THERE IS NO CHANCE!</p> <p>When you sign a new contract, at the end of the first month you pay pro-rata for the month you started in AND for the following month because subscriptions are billed in advance... not arrears (I had a topup package so couldn't run up a bill) SO WHY TRY AND BILL ME AGAIN A MONTH AFTER MY CONTRACT ENDS???? </p> <p>Again, reply to my e-mails, communicate with me via e-mail and SORT THIS OUT! It's rediculous that I am now sitting with a suspended line and no access because Cell c is too greedy to realise the person CORRECTLY and TIMEOUSLY cancelled their contract.</p>
We are in receipt of your complaint and apologise for the inconvenience caused.One of our consultants will contact you and assist.
Regards
Cell C | PN
We are in receipt of your complaint and apologise for the inconvenience caused.One of our consultants will contact you and assist.
Regards
Cell C | PN
