Still the wrong package

I got my upgrade in October 2015 and it was on the wrong package I brought it to their attention many times. Everytime they say they are going to get the voice recording and rectify the problem but as of today the 27 Febuary 2016 I am still on the wrong package and still agruing with them. This is pathetic service as we have been with them for over 8 years. I dont think my husband and I will remain clients of theirs when our contracts expire because if this is the service they now have we would rather avoid them at all costs. My family and friends will also not be renewing contracts for fear of this shoddy service.