Still taking my airtime, still being investigated, still escalated

<p>dear cell c,think it is time to get someone to attend to all of those escalated queries.you are still taking my airtime instead of data bundles.everytime i enquire, this is escalated and i get irrelevant feedback. i know the data was used, ehy do you take my airtime and not the data i have loaded on my phone? yes, i did stop the internet connection after recharging, i even restarted my phone - IT STILL TAKES MY AIRTIME. data taken from airtime is much more expensive, so that is great for you. please can you look into this and refund me for all the airtime you took while there was data available?</p>